Medical Virtual Assistant (Psychiatry)

New U Therapy Center & Family Services

17h•Remote

About The Position

New U Therapy Center & Family Services Position: Medical Virtual Assistant (Psychiatry) Work From Home We are seeking an organized Medical Virtual Assistant to join our growing healthcare team. In this role, you will provide psychiatry staff administrative strong administrative support, assist the front desk in any other administrative duties including scanning and uploading documents, confirming appointments, and reviewing clinicians’ schedules, updating and filing patient medical records, and or any patient correspondence.

Requirements

Background in psychiatric care (i.e. nursing, physician assistant, etc)
Minimum 2 years working in mental health care
Bachelor’s degree
Strong competency with technology use (i.e. GMail, Zoom, Google Meet, EHR systems)
Exceptional patient care skills
Strong knowledge and adherence to HIPAA standards
Passion and commitment to working with, educating, and mentoring a diverse student population
Strong interpersonal skills demonstrating active listening, communication, empathy and concern for others, and problem-solving capabilities
Good communication skills
Highly organized and detail-oriented
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with New U Therapy Center and Family Services, Inc.
MUST HAVE Experience taking med/side effect calls
Experience taking refill requests
Required License Registered Nurse
Good video lighting
Noise-cancelling headphones
Well-lit home/office, free of noise

Responsibilities

Providing psychiatry staff administrative strong administrative support
Maintaining patient privacy and adhering to HIPAA guidelines at all times
Using computer applications- performing any data entry tasks to document patient demographics
Managing office telephone system, including answering calls and returning messages
Scheduling patient appointments and maintaining communication to confirm future appointments when necessary
Assists clinicians submit lab orders and reviewing patient lab results
Updating and filing patient medical records and or any patient correspondence
Transmitting prescription or refill requests as directed by provider
Obtaining prescription authorizations for patient medications
Obtaining patient vitals and documenting them in charts
Explaining treatment procedures to patients
Ensuring all consents are signed by the patient prior to provider performing any type of procedure
Assisting patients on their concerns or questions on medications or treatment and communicating these concerns to their primary clinician
Providing compassionate patient support and care, attention and assistance during office visits
Communicate with clinicians and pharmacies for medication refills or any questions about prescribed medications
Assist the front desk in any other administrative duties including scanning and uploading documents, confirming appointments, and reviewing clinicians’ schedules
Providing administrative support to psychiatry clinicians
Entering patient demographic information into prescription software such as MD Toolbox
Responsibilities and/or job duties may vary and change pursuant to the Center’s needs and in the Center’s sole and absolute discretion.