Medical Virtual Assistant (Midlife Women’s Health)

Winning Assistants

1d•Remote

About The Position

Our client is a midlife women’s health and wellness company focused on supporting women through a compassionate, personalized, and patient-centered care experience. They are looking for a reliable, organized, and compassionate Medical Virtual Assistant to support patient communication, onboarding, appointment scheduling, clinical coordination, insurance-related tasks, and administrative operations. This role is ideal for someone with healthcare experience, good patient communication skills, and an interest in women’s health. The right candidate should be comfortable communicating with patients through WhatsApp and email, coordinating care-related tasks, managing records, and supporting day-to-day virtual healthcare operations with professionalism and attention to detail.

Requirements

Previous experience in healthcare, clinical support, medical administration, patient coordination, or a similar patient-facing healthcare role.
Experience communicating with patients, customers, or clients in a professional support role.
Experience collecting patient information, intake forms, questionnaires, health histories, or similar patient onboarding details.
Experience verifying insurance eligibility and benefits, reviewing coverage details, and documenting insurance information accurately.
Comfortable coordinating lab tests, medication requests, prescriptions, and patient follow-ups.
Comfortable learning and using new technology, proprietary systems, and telehealth-related tools.
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Reliable laptop or desktop computer.
Stable high-speed internet connection (minimum 25 Mbps).
Noise-canceling headset.
Working webcam for virtual meetings.
Quiet and professional work environment.

Nice To Haves

A clinical background is preferred.
Experience with claims and medical coding is helpful, especially for the client’s Hawaii operations.
College graduates are preferred, but qualified college undergraduates may also be considered.

Responsibilities

Manage patient communication through WhatsApp and email, including inquiries, general questions, onboarding support, and follow-ups.
Collect and organize patient intake forms, consent forms, initial questionnaires, and other required onboarding documents.
Provide warm, professional, and timely communication to support patient experience, client conversion, and patient retention.
Schedule, reschedule, and manage patient appointments using the client’s online scheduling platform.
Coordinate post-visit follow-ups, lab test coordination, and patient instructions or reminders.
Manage medication and prescription requests by coordinating with the appropriate clinical team members and pharmacies.
Maintain, organize, and update patient records accurately and confidentially.
Support medical charting, history-taking, and records management as needed.
Help ensure timely patient communication, lab coordination, and safe handling of patient information.
Collect patient payments and assist with basic payment tracking.
Handle insurance-related tasks, including insurance verification, claims, and coding support, primarily for Hawaii operations.
Collate receipts and assist with basic bookkeeping tasks.
Schedule internal business meetings and manage calendars.
Organize and maintain Google Drive files and documents.
Provide general administrative and operational virtual assistant support.
Assist with administrative tasks for the client’s separate Hawaii-based business as needed.