Medical Value and Health Information Technology (MVHIT) Manager - Health IT Liaison - Southeast

Amgen • Atlanta, GA

2d • $118,978 - $160,970 • Hybrid

About The Position

Join Amgen’s Mission of Serving Patients. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

This new position is a unique and highly visible opportunity to help build a path forward for our organization in terms of tapping into the constantly evolving IDN segment and Implementation Science, and EHR education. The MVHIT will support and educate accounts using MAC-approved materials related to Electronic Health Records (EHR) supporting multiple therapeutic areas of interest to Amgen. This position will be responsible for directly managing prioritized accounts within their regional geography. They will advise the director and senior manage with the development of the strategy, messaging, tools, & resources to harness the organized potential of IDN's and/or health systems within the EHR space.

Medical Value Health IT Liaison (MVHIT) will educate heath system in leveraging EHR-platforms to facilitate the evolution of care from a reactive episodic based care model. Relevant functionalities include clinical decision support consistent with evidence-based guidelines for identify (reporting tools), evaluating (alerts, order-sets) and engaging at-risk patients (e.g., patient portals and reminders) and/or health systems within the EHR space. This position will work closely within the Medical Value and Access team, MSLs and cross-functional partners to use population health strategies and value-based initiatives to support organizations whose goals are to deliver value through quality improvement, care management, and patient engagement. This is an enterprise role working across all prioritized Therapeutic Areas of Interest: Cardiology, Renal, and Metabolic (CRM), Oncology, Immunology, and Rare Disease. The main focus of this role is to educate these customers about health information technology (HIT) systems, including electronic health records (EHR), to enhance diagnosis, treatment, and patient management with tools that enable, for example, clinical workflows, patient stratification, and patient activation and outcomes at the point of care.

Requirements

• Doctorate degree OR Master’s degree and 3 years of Medical Capabilities experience OR Bachelor’s degree and 5 years of Medical Capabilities experience
• Experience in pharmaceutical/biotech industry or hospital system
• Understanding of or familiarity with EHR systems within IDNs
• Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner. Strong preference for experience with Epic and Cerner products.
• An understanding of the impact of healthcare market and legislative tends that impact Health Systems, Pharma, Payers
• Experience in applying health information technology in in-patient and ambulatory settings
• Strong eye for business, analytical skills, and critical thinking ability
• Demonstrated customer-facing experience with a strong customer service mindset
• Good understanding of IDNs and key partners
• Experience with EHR reporting tools

Responsibilities

• Work with cross-functional medical and commercial account teams to gather EHR customer insights and assess opportunities
• Manage the customer accounts prioritization process for the MV Health IT Liaisons
• Contribute to the development of scalable, EHR-enabled tools and resources in relation to key therapeutic areas
• Deliver insights related to EHR objectives to key internal partners to help inform strategic decisions
• Deliver education on EHR reporting and clinical decision support tools to support health system initiatives
• Conduct regular meetings with customers to provide appropriate Health IT-related education
• Create and complete key account plans for how to navigate the customer landscape plus complete key initiatives
• Effectively assist through training and communication MSLs and KAMs on MVHIT and EHR programs and resources and provide support to field staff to address questions
• Confidently engages customers in a field facing capacity using appropriate methods and MAC approved materials/messaging
• Demonstrates effective use of CRM tool to run territory schedule and call documentation
• Support cross-functional workstreams to support business initiatives as requested for identified accounts, contributing strategic insights on care management evolution, quality and care initiatives, and HIT implementation
• Provide feedback and support on targeting strategies, Key Performance Indicators, and POAs

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree