Medical Unit Receptionist

UVA Health • Manassas, VA

3d • Onsite

About The Position

This full-time, day shift Medical Unit Receptionist role is at the center of unit operations and helps keep communication and daily workflows running smoothly. The receptionist serves as a welcoming first point of contact for patients, families, visitors, and team members. This role supports communication between nurses, providers, and other hospital departments by managing phone calls, clerical tasks, and multiple competing priorities in a busy patient care environment. The Medical Unit Receptionist helps keep the unit organized and supports the care team with a positive, team-focused approach. UVA Community Health is ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health’s community hospitals, outpatient locations, and provider offices. By combining our team’s talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home. As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people’s lives every day.

Requirements

• High School Diploma or GED required.
• Demonstrates proficiency in verbal and written communications.
• Ability to work in a stressful environment.
• Must be able to work as a “team player” with medical staff, nursing staff, visitors, patients, and other hospital employees.
• Computer literacy (spreadsheets, word process, packaged systems).
• Knowledge of operation of general office equipment.
• Interpersonal communications skills.
• Detailed oriented.
• Able to handle stressful situations.
• Maintain organization when dealing with multiple demands/assignments.
• Must be able to work independently.
• Has the ability to set priorities which will expedite essential patient care.
• Proficient communicative, auditory, and visual skills.
• Attention to detail and ability to write legibly.
• Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment.

Nice To Haves

• 1 year of experience in healthcare preferred.
• Prior secretary experience preferred.
• Experience with answering multiple phone lines.
• Basic computer skills.
• Excellent customer service behaviors.

Responsibilities

• Serve as a welcoming first point of contact for patients, families, visitors, and team members.
• Support communication between nurses, providers, and other hospital departments.
• Manage phone calls, clerical tasks, and multiple competing priorities in a busy patient care environment.
• Help keep the unit organized and support the care team with a positive, team-focused approach.
• Performs clerical and receptionist roles to facilitate the efficient operation and maintenance of the patient care area under the supervision of the health care team members.
• Provides and documents under the direction and supervision of the Assistant Nurse Manager/Nurse Manager.
• Greets and assists visitors to the department.
• Answers all incoming telephone calls and provides accurate information as needed.
• Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
• The incumbent may be asked to perform additional duties as assigned.

Benefits

• The base compensation range for this role is $16.00 - $23.39 hourly.
• Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
• Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED