Medical Underwriting Assistant

Reliance Matrix•Philadelphia, PA

22h•Hybrid

About The Position

The Medical Underwriting Assistant is an excellent opportunity to gain hands-on experience while supporting the Medical Underwriting workflow. This role combines administrative responsibilities with introductory underwriting tasks, all under the guidance of a supportive supervisor.

Requirements

High School Diploma required.
2 year's experience in a high-volume work environment.
Excellent organizational skills, oral and written communication skills.
High level customer service orientation.
Organizational, time management, and prioritization skills.
Ability to work in high volume, fast paced atmosphere.
Knowledge of Microsoft Excel, Word, PowerPoint.

Responsibilities

Reviews EOI Exception report from EOIApplication Robitics Process (RPA) process.
Monitors and address inquiries from MUDocusign.
Document shared mailbox.
Monitors and address undeliverable emails from MedicalUnderwritingDoNotReply shared mailbox.
Inputs MIB codes into MIB database.
Review incoming electronic mail, distributing to assigned underwriter and Document Management department.
Utilizes EIS, Filenet, PACS, VUE and SPAS as required by departmental needs.
Responds to inquiries received from EOIapplications shared mailbox and Medical Records vendors.
Review applications for completeness and addressing those with incomplete information.
Review and send out personalized certificates for Voluntary Group Term Life Policies.
Organizes and prioritizes workflow to meet defined production goals.
All other duties as assigned.

Benefits

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program