Medical Transition Specialist

Patient Engagement Advisors•Alafaya, FL

1d•Hybrid

About The Position

Patient Engagement Advisors (PEA) is seeking a full-time Transition Specialist to work onsite at AdventHealth Heart of Florida. This position will also perform duties as an alternate Logistics Transition Specialist to work within the local area while performing Logistics Courier duties. The Transition Specialist's role is to set patients up for success to transition out of the hospital into their next stage of care. The Transition Specialist will ensure the patient is provided services, educated on their discharge requirements (medications, patient follow-up care, nutrition, transportation, assistance programs, etc.), and equipped with the resources necessary to be successful in his/her next stage of care. The Logistics Transition Specialist is responsible for delivering medications, nutrition, product kits and other patient care related items as needed to home or another hospital locations for hand off.

Requirements

High School Education or equivalent required
Must be 18 years old or older
6 months pharmacy technician (retail preferred) OR 1-year medical assistant / patient care technician / patient care coordinator / clinic front desk associate / nursing assistant / home health aide / other healthcare or medical experience required
Retail pharmacy experience strongly preferred
Other related healthcare, hospital, or medical experience will be considered
Associates and/or Bachelor’s degree will be considered in absence of healthcare experience
Ability to report to work onsite as scheduled; ability to be on feet – standing, walking, and/or climbing stairs 8-10 hours daily
Valid driver’s license in the state of employment with a clean driving record
Ability to receive required vaccinations (as required by PEA or hospital) unless approved for exemption
Intermediate computer skills required
Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems)
Ability to utilize / navigate applications on an iPad

Nice To Haves

Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. Team members may be required to work during inclement weather (as directed by PEA and facility guidelines)
Excellent interpersonal skills; ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration
Excellent communication skills allowing for optimal patient understanding and engagement
Ability to manage multiple, complex patients and address diverse needs
Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning
Ability to work in a fast paced, rapidly changing environment
Creative problem-solving abilities; sound judgement and decision-making skills
Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, at all times, internally among our team and externally to patients and customers

Responsibilities

Schedule patient’s follow-up appointments
Schedule patient’s transportation as needed
Deliver discharge prescription medications to patient’s bedside
Assist patients with medication affordability
Coordinate home meal delivery service for patients
Connect patients to community resources as needed
Delivery of medication, nutrition product kits and other patient care related items as needed to the patient’s home or another hospital location for hand off
Collects and documents social determinants of health information for every patient to whom services are offered (to better understand patient needs and provide optimal services).
Provides pick-up and delivery of prescriptions and medical supplies in an accurate and timely manner
Ensures proper handling and storage of all medications and supplies
Obtains signature of person receiving the delivery
Collects payments; complies with payment collection related policies and procedures
Utilizes PEA software and assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient
Utilizes Countdown to Discharge (C2D) and other applications appropriately to document completed activities and fulfill patient needs
Meets KPI “Scheduled” goals and ensures follow up appointments are documented in C2D
Actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists (ex-communicates available medication programs, unrealized referral opportunities, etc.)
Submits one “Wow Story” based on PEA Leadership’s requested intervals, to Supervisor describing exceptional patient care experience provided
Works with prescribing clinicians and pharmacists to ensure affordability and successful delivery of medications per Standard Operating Procedures