Medical Technologist II - Lead

Fisher-Titus Health•Norwalk, OH

4d•Onsite

About The Position

Responsible for the analysis of laboratory specimens and subsequent result reporting according to laboratory protocol and procedures. Provide day-to-day leadership for the laboratory section of Point-of-Care and provide oversite to the Office based testing program. Responsible for ensuring accurate, timely testing; regulatory compliance; staff competency; and safe, efficient operation - while serving as a working bench technologist.

Requirements

Baccalaureate degree in a relevant science preferred
Associate's degree in a relevant science required
MT/MLS (ASCP) or equivalent registration, or MT/MLS eligible under Medicare laboratory regulation
Body Fluid Exposure - Yes

Responsibilities

Perform and/or oversee pre-analytical, analytical, and post-analytical processes to meet turnaround time (TAT) expectations in the section.
Troubleshoot routine instrument/test issues; escalate complex issues to the laboratory manager/technical director/ medical director/vendor as needed.
Ensure appropriate use of reflex testing, delta checks, critical values, and result verification per policy.
Manage specimen integrity issues (collection, labeling, transport, acceptability) and partner with nursing/ambulatory offices/phlebotomist to prevent repeats.
Support continuity planning for after-hours/weekends, low-volume periods, downtime, and limited on-site resources.
Maintain compliance with applicable standards and policies (e.g., CLIA, CAP, state requirements, AABB for transfusion services as applicable).
Oversee daily quality control (QC) review, Westgard rule application where used, corrective actions, and documentation.
Investigate, document, and trend nonconformances (QC failures, specimen rejections, amended reports, critical value call issues) in conjunction with the laboratory manager/technical director/ medical director, and implement corrective/preventive actions as needed.
Coordinate method verification/validation, reference range verification, correlation studies, calibration/maintenance review, and instrument-to-instrument comparisons.
Maintain section-specific procedures: create/revise, review, and utilize controlled document practices.
Prepare for and participate in inspections/audits; conduct section self-audits and ensure timely follow-up on findings.
Serve as a resource and mentor; provide real-time coaching on procedures, troubleshooting, and best practices.
Assist with onboarding and training plans for new staff, travelers, and cross-trained generalists; ensure complete training and competency records.
Coordinate and/or perform competency assessments at required intervals (initial, 6-month, annual) including CAP’s 6 points of competency for all non-waived testing.
Promote continuing education in section specific department, maintain awareness of scope-of-practice and identify training gaps.
Support staffing decisions by communicating workload, skill mix needs, and cross-coverage requirements to the lab manager/director.
Model professionalism and service excellence; help resolve workflow conflicts and reinforce respectful communication.
Ensure adherence to universal precautions, PPE, bloodborne pathogens standards, and section-specific biosafety practices.
Maintain awareness of exposure control plans, spill response, waste disposal, eyewash/shower checks, and required safety training.
Oversee chemical hygiene in the section (SDS access, labeling, storage/segregation, expiration, and hazardous waste handling).
Promptly report and assist with investigation of incidents/near misses (needlesticks, misidentification, transfusion reactions reporting pathway, instrument safety events) and implement mitigations.
Participate in risk assessments for new tests/instruments and workflow changes; ensure controls are in place before go-live.
Ensure required preventive maintenance, calibration, function checks, and temperature logs are completed, reviewed, and documented.
Coordinate service calls and vendor visits; document downtime, corrective actions, and any impact to patient testing.
Manage reagent and supply inventory: par levels, ordering, receiving checks, lot-to-lot verification where required, and expiration control.
Support cost-effective operations by reducing waste and standardizing supplies where possible.
Maintain readiness for emergencies: critical reagents, blood product storage/monitoring as applicable, and downtime supplies.
Communicate clearly with nursing/providers regarding specimen requirements, test limitations, interferences, and other laboratory topics/issues in a professional manner.
Collaborate with ER, OR, offices, and phlebotomy/specimen collection teams to optimize collection, transport, and prioritization.
Support transfusion communication pathways as applicable (product availability, antibody workups, emergency release, reaction workup coordination).
Monitor section key metrics (e.g., TAT, specimen rejection rates, QC failure rates) and share trends with leadership.
Identify and lead small-cycle improvements suited to rural settings (standard work, cross-training, batching rules, downtime workflows, etc…).
Participate in quality meetings and assist with policy updates, workflow redesign, and corrective action follow-up.
Support readiness for staffing surges (flu season, outbreaks) and changes in test volumes with practical mitigation plans as directed by Laboratory leadership.
Ability to work independently, prioritize competing demands, and respond to urgent clinical needs.
Visual acuity to read labels, interpret screens, and differentiate colors on tests where applicable.
Prioritize tasks, manage interruptions, and maintain attention to detail in a fast-paced environment with frequent deadlines. while maintaining accuracy and professionalism.
Communicate clearly in person, by phone, and electronically; escalate urgent issues (e.g., mislabeled specimens, STAT delays, safety events) promptly.
Examines, describes various cytology and biopsy specimens under the direction of a Pathologist, including salient and gross features (i.e. grossing of specimens).
Performs various clerical and technical functions.
Accessioning of all specimens received.
Processes specimens to be examined and dictated by the pathologist.
Check equipment for proper operation and calibrates as necessary.
Performs other related duties as assigned by the pathologist.
Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.
Appearance is professional, neat, clean, and appropriate for the work environment.
Wears proper photo identification badge while on duty.
Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.
Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
Confidentiality of all data, including patient, employee and operations data.
Quality Assurance and compliance with all regulatory requirements.
Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
Communicates with Compassion - Every patient, Every time.
Engages in active listening skills.
Utilizes the AIDET communication tool.
Uses key words at key times.
Utilizes HEART service recovery techniques.
Demonstrates Service Etiquette - Every patient, Every time.
Smiles and greets patients using the 10/5 rule.
Demonstrates a calm, positive attitude through tone and body language.
Ensures patient privacy and promotes a healing environment.
Adjusts approach to respect the diversity of patients.
Assesses and manages patient's expectations of care.
Commitment to Safety - Every patient, Every time.
Follows established safety guidelines to reduce risk of adverse event through early recognition.
Commits to the Culture of Safety; If you see something, say something.
Delivering High Quality Care - Every patient, Every time.
Commits to efficient, effective and purposeful work and delivery of care.
Engages in practices that will continually improve processes.