Medical Technican (Evening)

ATHENA TENNESSEE REGIONAL MSO•Nashville, TN

5d•Onsite

About The Position

At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states. Athena Care provides comprehensive mental health services to children, adolescents, and adults across middle Tennessee. Services include diagnostic assessment, medical management, psychotherapy, and TMS and Spravato treatments along with Intensive Outpatient Services for adolescents and adults. Founded in 2001, Athena Care is “in-network” with most major insurance plans. Athena Care is currently seeking a Medical Technician for our Nashville clinic with a schedule of Monday - Thursday 11:30 AM-8:30 PM and Friday 9 AM-6 PM. The Medical Technician provides clinical support and patient observation for individuals receiving interventional psychiatry treatments. This role is responsible for monitoring and responding to patient inquiries, coordinating pharmacy and authorization needs, assisting with clinical treatment support, and ensuring accurate documentation in the Electronic Medical Record (EMR). This position is based in our Nashville clinic.

Requirements

High school diploma or equivalent required.
Prior phlebotomy experience required.
Knowledge of medications, standard medical procedures, and HIPAA compliance.
Proficiency with Microsoft Office programs (specifically Outlook, Teams, and Excel) and Electronic Medical Records (EMR)
Verbal communication
Listening
Data entry skills
People skills
Informing
Customer service
Attention to detail
Professionalism
Multi-tasking

Nice To Haves

2 years or more previous healthcare experience preferred
Current Medical Assistant or phlebotomy certification preferred.
Current Basic Life Support (BLS) certification preferred.

Responsibilities

Assists with interventional treatments as directed and in accordance with policy and procedure
Orders and maintains inventory of controlled substances in compliance with DEA and FDA guidelines.
Effectively and accurately performs laboratory procedures including completion of drug screens, venipuncture draw, vital signs, and/or other specialty tests.
Monitors messages, call lines, and faxes for patient inquiries, delegating information appropriately to medical providers for guidance and providing requested information to patient pharmacies.
Responds to patient communications quickly and efficiently.
Appropriately engages with and supports patients based on therapeutic best practices.
Appropriately and accurately documents in Electronic Medical Record (EMR).
As needed, schedules patient appointments.
Identifies and resolves work problems to ensure quality patient service.
Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc).
Communicates effectively within the organization providing regular updates to providers, supervisors and peers about current and completed tasks.
Provides coverage for other work areas when needed
Monitor phone lines, voicemails, messages, and faxes for patient inquiries and pharmacy needs.
Respond to patient communications quickly and efficiently while providing excellent customer service.
Delegate clinical concerns to medical providers appropriately and provide requested information to patients and pharmacies.
Assist with scheduling patient appointments when needed.
Support prior authorizations and pharmacy coordination while remaining available on the phone lines as assigned.
Other duties as assigned