Medical/Surgical Ops Manager

Boston Medical Center•Boston, MA

11d•Onsite

About The Position

The Operations Supervisor oversees day-to-day staffing office operations for the Medical Surgical division, supervising a team of administrative coordinators while leading a proactive, centralized, and data-driven staffing model aligned to unit volume and organizational productivity targets. This role maintains a system-wide, bird’s-eye view of staffing levels to identify gaps and surpluses and facilitate efficient redeployment of staff across units. The supervisor is responsible for daily operational execution, employee oversight, and workforce planning, while mentoring and coaching staff to support professional development, performance improvement, and retention. Additionally, the role sets and manages short and long-term departmental goals, develops and implements strategies for continuous improvement, manages budgets and resources, and leads hiring, promotion, and termination decisions with a strong focus on financial performance and operational outcomes. In collaboration with Nurse Directors, provides strategic and operational leadership for workforce management across the division. This role is accountable for optimizing staffing resources, ensuring payroll integrity, and supporting fiscal stewardship while maintaining alignment with patient care needs, regulatory requirements, and organizational goals. Working in close partnership with Nurse Directors and executive nursing leadership, the Supervisor oversees daily staffing operations, workforce planning, scheduling systems, and data-driven forecasting to ensure safe, efficient, and sustainable staffing models within high-acuity environments.

Requirements

Bachelor’s Degree required with Health Care Administration or Business Administration preference
Minimum of 3-5 years experience in hospital operations, staffing, scheduling or workforce management required
Minimum 5 years of experience managing staff required
Requires strong organizational, Interpersonal and communication skills
Proven track record in team leadership
Leadership Ability to guide, direct and mentor
Workforce planning and forecasting
Ability to function effectively in fast paced high acuity environments
Requires strong computer proficiency with Microsoft office applications-Word, Excel, PowerPoint, Email, and Web/internet.
Ability and willingness to become proficient in other applications including UKG, Optilink, Workday, Strata
Collaboration and partnership
Flexibility
Project coordination

Nice To Haves

Masters Preferred with Health Care Administration or Business Administration preferred.

Responsibilities

Assist with staff scheduling
Assist with the management of vacation grids, weekend grids, and WIN (Weekend Incentive Nurse)
Assist with tracking trends in sick calls, overtime, agency utilization and no meal breaks
Assist the Nurse Directors in workforce planning with a focus on shift rotation and weekend rotation
Collaborates with the department’s educators in entering a an orientation schedule for all new staff
Pays out all mandatory training for staff
Serve as a resource for staff regarding staff scheduling, time keeping and payroll/union policies
Contribute to process improvement initiatives with the division
Supervise the staffing office 10+ employees
Lead in a proactive, data-driven, and centralized approach
Ensure core staffing plans based on unit volume
Provides a bird’s-eye view of staffing gaps and surpluses, allowing movement of staff from overstaffed units to understaffed ones effortlessly.
Understand productivity concepts
Mentor/Coach to support professional development, improve performance, and foster employee retention
Set/manage short & long-term goals
Develop & implement strategies for department Improvement
Manage department budgets, resources, and initiatives.
Hire, terminate, and promote employees.
Focus on the division’s performance related to financial goals.
Responsible for daily operational tasks and direct employee oversight
Ensure core staffing based on unit volume
Assist the Nurse Directors in managing daily staffing across the Med/Surg. Division to ensure safe patient care and appropriate skill mix.
Provide real-time staffing oversite to address census fluctuations, and unexpected absences
In collaboration with the Nurse Directors and staffing office redistribute staff to address coverage gaps.
Maintains open communication lines with other departments.
Act as a liaison with internal and external customers
Oversee payroll processes for the Medical/Surg. division
Validate timecards and ensure accuracy of worked hours, overtime, and incentive pay.
Reconcile payroll discrepancies in a timely manner
Maintain compliance with hospital policies and labor agreements
Generate and distribute biweekly staffing forecasts based on core staffing, census and acuity trends.
Provide Nurse Directors with sick time, tardiness and no meal break reports
Track trends in sick calls, overtime, agency utilization and premium pay
Assist leadership in workforce planning in regards to shift rotation and weekend rotation
Provide Nurse Director with monthly WIN time off.