Medical Support Staff- Primary Care

Community Action Partne•Gering, NE

16h•$17 - $19•Onsite

About The Position

The Medical Support Staff (MSS) assists Health Center patients throughout their clinical visits, from intake to checkout. The role supports patient satisfaction and customer service, completes required clinical data entry, and monitors electronic medical charts for accuracy and continuity. MSS staff work with an assigned provider team in a team-based Patient-Centered Medical Home Care Model to help deliver efficient, effective, courteous, coordinated, and culturally effective care. The position is based in a clinic environment and involves training, meetings, and community interaction. Work takes place in a well-lit, temperature-controlled clinical setting with standard medical and office equipment. The role involves tight deadlines, interruptions, frequent interactions, and irregular hours. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

High school diploma or GED.
Basic Nursing Assistant certification.
Knowledge of office procedures and methods, including telephone communications, office systems, record keeping, and computer use, with at least one year of experience.
Strong interpersonal and initiative skills.
Proficient oral and written communication skills.
Physical and mental ability to perform the duties.
Maintain Basic Life Support (BLS) certification.
For Grade 4: Medical Assistant certification, and one year of experience in office procedures and data entry or three years of MSS experience.
For Grade 5: Associate degree, and three years of experience in office procedures and data entry or five years of MSS experience.

Nice To Haves

Experience in a health clinic setting is preferred for the office procedures/data entry or MSS experience specified for Grades 4 and 5.

Responsibilities

Assist patients from intake through checkout for clinical visits.
Support the provider-led, team-based Patient-Centered Medical Home Care Model and work with the assigned provider team to maintain a high level of patient care.
Follow clinic procedures and workflows, including scheduling, rooming, collecting vital signs and A1C/blood sugar, patient checkout, and electronic health record data entry.
Maintain patients’ electronic health records accurately and promptly, including reviewing records for missing forms and needed data updates.
Answer telephones, create phone notes or messages, document patient questions or concerns, forward them to the assigned provider team, and prepare charts for appointments.
Provide patients and families with information and materials about internal and community resources in the patient’s preferred language.
Prepare and disinfect exam rooms, turn off lights, return rooms to vacant status, and participate in the rotating clinic chore schedule.
Maintain Basic Life Support (BLS) certification.
Protect the confidentiality of records and communications in accordance with CAPWN policy and HIPAA privacy and security policies and procedures.
Attend meetings, in-services, and training as required.
Provide high-quality customer service and care, follow CAPWN Standards of Behavior, communicate respectfully, and contribute to improving community health and well-being.
Perform other duties as assigned.