About The Position

The Medical Support Specialist (MSS) provides safe, efficient, and patient-centered clinical support while reinforcing patient confidence, clinical accuracy, and a seamless visit experience. The role reflects Limitless Male Medical’s patient experience through accurate clinical execution, compassionate care, and collaboration with the care team. Flexibility, adaptability, and a team-first mindset are essential; team members support clinic operations and patient needs as they arise within the scope of their role and licensure. The MSS supports patient care, communication, documentation, clinic flow, and team operations. Responsibilities may include obtaining vital signs, administering medications and treatments as directed by a Provider, assisting with procedures and lab work, supporting patient check-in and scheduling, and maintaining clinic readiness. The role also involves communicating with patients about procedures and next steps, documenting care accurately, following clinical and safety protocols, and stepping in to assist other team members within the scope of training and licensure. This is a PRN position for an RN or LPN. The job description lists nursing licensure in good standing according to state requirements as a qualification.

Requirements

  • Nursing licensure per state requirements, in good standing.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Ability to provide compassionate and professional patient interactions.
  • Ability to think quickly and resolve patient concerns.
  • Strong clinical and interpersonal skills.
  • Attention to detail and commitment to accuracy.

Responsibilities

  • Assist patients to exam rooms and obtain accurate vital signs.
  • Perform treatments and administer medications as directed by the Provider.
  • Assist with procedures, including lab work and specialty treatment.
  • Assist with patient check-in, check-out, and scheduling support as needed to maintain clinic flow.
  • Support front-office or administrative tasks when clinic demand requires.
  • Build rapport with patients and provide reassurance during interactions.
  • Communicate clearly with patients about procedures and next steps.
  • Support a comfortable, respectful, and professional environment.
  • Educate patients at a high level on treatment processes, next steps, and general expectations within scope.
  • Reinforce patient understanding of their care journey and appropriately support follow-up questions.
  • Engage with patients regarding their experience and support continuity of care.
  • Ensure accurate, timely charting and documentation.
  • Follow protocols for medication administration and lab processing.
  • Maintain compliance with clinical standards and safety practices.
  • Support efficient patient flow and minimize wait times.
  • Collaborate with Providers, PRCs, and PEMs for seamless care delivery.
  • Assist with clinic readiness, stocking, and organization.
  • Support other roles and cross-functional tasks as needed, within the scope of training and licensure.
  • Contribute to a collaborative, team-first environment focused on patient needs.
  • Take responsibility for patient interactions and clinical tasks, communicate professionally, and maintain a positive, patient-first mindset in a fast-paced environment.

Benefits

  • Competitive salaries and benefits
  • Opportunities for growth and development
  • PTO accrual
  • Health insurance available
  • Vision insurance available
  • Dental insurance available
  • HSA and FSA options
  • Employee appreciation and recognition
  • 401(k) option
  • Limitless Male clothing discounts
  • Company-paid long-term disability insurance
  • Employee life insurance
  • Employee discounts on treatments, supplements, and products
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