About The Position

The Medical Support Specialist (MSS) provides safe, efficient, and patient-centered clinical support at Limitless Male Medical. The role helps build patient confidence, supports clinical accuracy, and contributes to a seamless visit through compassionate care and collaboration with the care team. Team members are expected to be flexible, adaptable, and team-oriented, supporting clinic operations and patient needs within the scope of their role and licensure. The position reflects the company’s “Limitless Way” through precise clinical support, patient empowerment, professional expertise, efficient clinic flow, and empathetic care. Medical Support Specialists may also assist with front-office and cross-functional tasks as clinic needs require and as permitted by their training and licensure.

Requirements

  • Nursing licensure in good standing, in accordance with state requirements.
  • Ability to work efficiently in a fast-paced environment and multitask.
  • Compassionate and professional patient-interaction and customer-service skills.
  • Ability to think quickly and resolve patient concerns.
  • Strong clinical and interpersonal skills.
  • Attention to detail and commitment to accuracy.

Responsibilities

  • Assist patients to exam rooms and obtain accurate vital signs.
  • Perform treatments and administer medications as directed by the Provider.
  • Assist with procedures, including lab work and specialty treatment.
  • Assist with patient check-in, check-out, and scheduling as needed to maintain clinic flow.
  • Support front-office or administrative tasks when clinic demand requires.
  • Build rapport with patients and provide reassurance during interactions.
  • Communicate clearly about procedures and next steps, and provide high-level education about treatment processes and general expectations within scope.
  • Reinforce patient understanding of their care journey, respond appropriately to follow-up questions, and support continuity of care.
  • Ensure accurate and timely charting and documentation.
  • Follow protocols for medication administration and lab processing.
  • Maintain compliance with clinical standards and safety practices.
  • Support efficient patient flow and minimize wait times.
  • Collaborate with Providers, PRCs, and PEMs to deliver seamless care.
  • Assist with clinic readiness, stocking, and organization.
  • Step in to support other roles and cross-functional tasks within the scope of training and licensure.
  • Take responsibility for patient interactions and clinical tasks, communicate professionally, and contribute to a collaborative, patient-first environment.

Benefits

  • Competitive salaries and benefits.
  • Opportunities for growth and development.
  • PTO accrual.
  • Health, vision, and dental coverage available, with HSA and FSA options.
  • Employee appreciation and recognition.
  • 401(k) option.
  • Limitless Male clothing discounts.
  • Company-paid long-term disability and employee life insurance.
  • Employee discounts on treatments, supplements, and products.
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