Medical Support Assistant

Military Treatment Facilities under DHA•Mayport, FL

5d•Onsite

About The Position

This position is located at Naval Base Health Clinic Mayport and provides administrative medical support. The incumbent schedules and reschedules appointments for outpatients and inpatients with general and specialty clinics and outside medical installations. The role also includes clerical and administrative functions, reception and customer service, handling calls and visitors, operating a computer to manage data, and assembling records in accordance with regulations. Salary negotiation may be available for candidates new to Federal service. This is a Direct Hire Solicitation.

Requirements

One year of general experience in progressively responsible clerical, office, or other work demonstrating the ability to acquire relevant knowledge and skills; examples include assisting customers or patients, using automated filing systems, and managing or scheduling appointments; OR two years of education above high school at an accredited business, secretarial, or technical school, junior college, college, or university; OR a qualifying combination of education and experience totaling at least 100% of the requirements.
Be a U.S. citizen and provide proof of U.S. citizenship.
Obtain and maintain eligibility for a Secret security clearance or access for the duration of employment; a background investigation and credit check are required.
Complete required immunization screening, including Hepatitis B immunization for positions with direct patient contact, seasonal influenza vaccination unless exempted for medical or religious reasons, and tuberculosis testing.
Be able to lift up to 15 pounds, if required.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
Direct deposit of pay is required.
If qualifying with foreign education, provide an evaluation establishing U.S. equivalency or evidence of full credit for the courses at an accredited U.S. college or university.

Responsibilities

Schedule and reschedule outpatient and inpatient appointments with general and specialty clinics and outside medical installations.
Perform clerical and administrative functions, seeking assistance to answer recurring questions and resolve problems.
Provide reception and customer service to staff, patients, families, and visitors entering and leaving facilities, supporting security and information flow.
Receive telephone calls and visitors; answer questions about appointment cancellations, clinic hours, release of information, and available services; and relay messages to the supervisor or appropriate employee.
Use a personal computer to input, store, retrieve, and manipulate data.
Assemble records in accordance with regulations.