Medical Support Assistant

Indian Health Service • Fort Hall, ID

11h • Onsite

About The Position

Serves as a Medical Support Assistant in outpatient clinics and medical facilities operated by the Indian Health Service (IHS), coordinating clinic activities and supporting the smooth operation of daily services. Positions are available at multiple IHS healthcare facilities and locations. A REAL ID-compliant state-issued identification document or driver’s license is required if used as identification, in accordance with the stated REAL ID requirements.

The role includes receiving and greeting patients and visitors, providing general information and assistance, and managing patient check-in, check-out, and appointments. The Medical Support Assistant also handles routine telephone and administrative work and maintains medical records and forms in accordance with privacy and confidentiality requirements. Available grade levels may vary by location. The position has promotion potential to GS-6; promotion is discretionary and not guaranteed.

Requirements

• For GS-05, at least one year of specialized experience equivalent to the next lower federal grade, including healthcare reception and administrative support, responding to routine information requests, patient intake, electronic medical record updates, and maintaining confidential patient records; alternatively, four years of education beyond high school, or a qualifying combination of education and experience.
• For GS-06, at least one year of specialized experience equivalent to the next lower federal grade, including healthcare reception and administrative support, patient customer service, patient intake and electronic medical record maintenance, handling confidential patient records, assisting with eligibility or resources, and administrative support related to patient services or third-party billing.
• Federal competitive-service merit-promotion candidates must meet applicable time-in-grade requirements; these do not apply under the Excepted Service Examining Plan.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Must comply with the IHS Employee Immunization Policy when duties require work in an IHS healthcare facility; vaccine exemption requests may be available under the policy and facility guidance.
• Must successfully pass E-Verify and a federal background investigation; required background forms must be completed within five calendar days of issuance.
• Must meet financial suitability requirements, including demonstrating financial responsibility and satisfying legal financial obligations.
• Must present two valid forms of identification before appointment; any state-issued ID or driver's license used must be REAL ID-compliant.
• This is a designated position covered by Public Law 101-630 involving contact or control over Indian children; the agency must ensure the selected person has not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
• Must complete required USA Hire assessments within the applicable deadlines.
• Must meet qualification requirements by the applicable cutoff date.
• If using education to qualify, transcripts must be submitted; only education from appropriately accredited institutions may be credited.
• If using foreign education to qualify, a Certificate of Foreign Equivalency must accompany the transcript.

Responsibilities

• Receive and greet patients and visitors; provide general information and assistance.
• Check patients in and out of the clinic; verify demographics and update records as needed.
• Schedule, reschedule, and cancel patient appointments using an electronic health record or scheduling system.
• Answer telephones, route calls, take messages, and provide routine appointment and clinic information.
• Maintain and file medical records and forms in accordance with privacy and confidentiality requirements.
• Perform basic clinic administrative tasks, including preparing charts, scanning documents, and data entry.

Benefits

• Federal employee benefits package for employees and eligible family members.
• Annual leave accrual at a rate of 4, 6, or 8 hours per pay period, based on federal service; IHS may credit directly related prior non-federal experience or active-duty uniformed military service when determining leave accrual rate.
• Recruitment or relocation incentives may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed