Medical Support Assistant

STGi•Sherman, TX

46d•Onsite

About The Position

STGi is seeking qualified candidates for a Medical Support Assistant position to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC). This role is for a future opening and hiring is contingent upon STGi's selection as the successful awardee for an active Request for Proposals (RFP). The Medical Support Assistant will manage patient schedules and treatment, maintain electronic logs, greet and check in patients, coordinate clinic flow, and perform various administrative functions to maintain patient data. They will also schedule appointments, track encounters, participate in team huddles, monitor pre-appointment requirements, manage wait lists, and perform administrative follow-up actions. The role requires effective communication with diverse individuals, including those who may be ill or irritable, and maintaining alertness for patients needing immediate treatment. A high degree of customer service is expected when interacting with patients, staff, and VAMC personnel. Specific duties include conducting initial patient screenings for eligibility and enrollment, verifying paperwork, scheduling follow-up appointments, assisting with supply/equipment coordination, and maintaining the VISTA clinic reminder tracking system. The Medical Support Assistant will also assist the Clinic Manager with report completion, act as a liaison between STGi and the VAMC, and participate in performance improvement programs. Compliance with all relevant regulations and standards, including confidentiality, patient privacy, rights, and safety, is mandatory. Other work-related duties may be assigned.

Requirements

Clerical and administrative support experience
Experience managing schedules and treatment
Experience maintaining electronic logs/files
Experience greeting and checking in patients
Experience updating patient records
Experience coordinating patient schedules and clinic flow
Experience performing clerical and administrative functions
Experience scheduling new and established patient appointments
Experience tracking and facilitating completion of encounters and consults
Experience participating in PACT team huddles and team meetings
Experience monitoring pre-appointment requirements
Experience managing electronic wait lists
Experience performing administrative follow-up actions
Experience evaluating patient information and clinic schedule lists
Experience gathering information and collecting/compiling data
Ability to deal effectively with individuals who may be ill, irritable, or otherwise hard to please
Ability to maintain alertness to patients requiring immediate treatment
Ability to extend a high degree of customer service
Experience conducting initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program
Experience verifying that required appropriate individual has completed CBOC/VA paper work
Experience scheduling and notifying patients of follow-up appointments/referrals
Experience assisting in the coordination of supplies/equipment
Experience assisting in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system
Experience assisting the CBOC Clinic Manager in ensuring that all required reports are completed
Experience acting as a liaison between contractor and the VAMC
Experience participating in the ongoing Performance Improvement Program
Compliance with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards
Maintenance of confidentiality of all information
Support of patients’ privacy, patients’’ rights, and safety

Nice To Haves

Experience with Veteran Health Information Systems and Technology Architecture (VISTA)

Responsibilities

Manages the schedules and treatment of CBOC patients.
Maintains electronic logs/files in conjunction with the consult/appointment process.
Greets and checks in patients, updating records as necessary.
Coordinates patients' schedules and clinic flow.
Performs clerical and administrative functions to maintain patient data.
Schedules new and established patient appointments.
Tracks and facilitates completion of encounters and consults.
Participates in PACT team huddles and team meetings to manage and plan patient care.
Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
Manages electronic wait list to verify and validate accuracy and resolve issues.
Performs administrative follow up actions.
Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
Evaluates patient information and clinic schedule lists to determine whether patient is vested.
Gathers information and collects/compiles data to meet the needs of the service.
Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
Maintains alertness to patients requiring immediate treatment.
Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
Verifies that required appropriate individual has completed CBOC/VA paper work.
Schedules and notifies patients of follow-up appointments/referrals.
Assists in the coordination of supplies/equipment.
Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
Acts as a liaison between contractor and the VAMC.
Participates in the ongoing Performance Improvement Program between STGi and VAMC.
Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
Maintains confidentiality of all information and support patients’ privacy, patients’’ rights, and safety.
Performs other work-related duties as assigned.