Medical Support Assistant

Veterans Health Administration • Baltimore, MD

5d • Onsite

About The Position

The incumbent performs both routine and complex administrative and miscellaneous clerical duties as assigned with general administrative support from Prosthetic management. Duties include scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments include scheduling, cancelling, and re-scheduling patient's appointments and/or consults; entering no-show information; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter information is completed for appropriate workload credit; and verifying and updating demographics and insurance information. The incumbent will perform assigned duties to facilitate efficient daily operations, providing support to clinical lab practitioners and will participate in meetings, briefings, and/or daily huddles. The incumbent will manage the daily flow of service by coordinating administrative services for veterans and their family members and caregivers. The incumbent will also be responsible for providing durable medical equipment to Veterans and/or providers presenting to the service as needed and posting stock issues. The incumbent is responsible for proactive behaviors in preventing, identifying, and reporting unsafe patient care situations.

Requirements

• Must be a U.S. Citizen
• Must complete all required steps in the process, including an online assessment
• Selective Service Registration is required for males born after 12/31/1959
• Must be proficient in written and spoken English
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Acceptable form(s) of identification will be required to complete pre-employment requirements
• Participation in the seasonal influenza vaccination program is a requirement
• Must serve a 1 or 2-year trial period
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers

Nice To Haves

• Experience in VISTA, VATAS, CPRS, ISS, CTIM

Responsibilities

• Scheduling, cancelling, and re-scheduling patient's appointments and/or consults
• Entering no-show information
• Preparing for clinic visits
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Ensuring encounter information is completed to obtain appropriate workload credit
• Verifying and updating demographics and insurance information
• Facilitating efficient daily operations
• Providing support to clinical lab practitioners
• Participating in meetings, briefings, and/or daily huddles
• Managing the daily flow of service by coordinating administrative services for veterans and their family members and caregivers
• Providing durable medical equipment to Veterans and/or providers
• Posting stock issues
• Proactively preventing, identifying, and reporting unsafe patient care situations
• Answering phones
• Greeting patients
• Relaying messages to appropriate staff
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals
• Determining appointment type based on the patient's eligibility status

Benefits

• Comprehensive benefits package
• Access to a range of benefits designed to make a federal career rewarding

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED