Medical Support Assistant

Indian Health Service•Shiprock, NM

12h•Onsite

About The Position

The Medical Support Assistant works in the Indian Health Service at Northern Navajo Medical Center, Division of Nursing, Medical-Surgical Branch. The role supports patients and healthcare professionals by providing administrative and clerical services that contribute to patient care. A REAL ID-compliant identification document will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Requirements

U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Must meet the GS-04 minimum qualification through one year of general experience, two years of education above high school in an accredited business, secretarial, or technical school, junior college, college, or university, or a qualifying combination of education and experience.
Federal competitive-service Merit Promotion candidates must have completed one year of service at the next lower grade level; this requirement does not apply under the Excepted Service Examining Plan.
Must pass the E-Verify employment verification check and a federal background investigation, and complete required background investigation forms within five calendar days of issuance.
Financial history will be reviewed as part of the personnel security and suitability determination; applicants must meet legal financial obligations and demonstrate financial responsibility.
Before appointment, candidates must present two valid forms of identification. A state-issued ID or driver's license must be REAL ID-compliant.
Must set up direct deposit.
May be subject to a probationary period; ESEP appointees typically serve a two-year trial period.
Position requires contact or control over Indian children and is subject to criminal-history restrictions under Public Law 101-630.
On-call hours or standby duty may be required.
Education substituted for experience must be from an accredited institution recognized by the U.S. Department of Education. Foreign education requires a Certificate of Foreign Equivalency.
Applicants must clearly document relevant duties, responsibilities, and hours worked per week in their resume.

Responsibilities

Welcome patients and visitors, direct calls, escort patients, assist with emergencies and walk-ins, answer routine inquiries, and maintain accurate patient logs before and after evaluation, treatment, and disposition.
Prepare minutes, reports, and memoranda, ensuring proper formatting, grammar, punctuation, and use of medical terminology.
Use computer systems to schedule appointments, update patient information, print documents, and perform word-processing tasks.
Maintain patient records and administrative reports; review records for accuracy and compliance; prepare forms for surgeries and procedures; monitor supplies; and orient new clinic staff to file locations, forms, and resources.
Route requisitions, deliver specimens, retrieve test results, and assist with supply and equipment management.
Coordinate referrals and consultations with other departments and schedule patient follow-up appointments.