Medical Support Assistant - Salt Lake City, UT

Prime Physicians•Salt Lake, UT

4d•Remote

About The Position

The Medical Support Assistant (MSA) will provide administrative and scheduling support within the healthcare setting, specifically for the Salt Lake City VA Healthcare System. This role involves managing outpatient appointments, processing community care consults, verifying patient information, and handling patient communications. The position requires strong organizational skills, proficiency in VA systems, and the ability to work independently in a remote setting while adhering to HIPAA and VA privacy regulations.

Requirements

Minimum 6 months of customer service experience
Minimum 50 WPM typing speed
Proficiency in VA systems: CPRS, VistA, ISS, HSRM, PPMS, CTM, PCI
Microsoft Office Suite (Word, Excel, Outlook, Teams)
Basic medical terminology
Strong telephone etiquette and customer service skills
Ability to work independently in a remote setting
HIPAA and VA privacy compliance awareness

Nice To Haves

Prior medical scheduling experience
Prior VA system experience
Prior healthcare administrative background

Responsibilities

Schedule and manage outpatient appointments per VHA Directive 1230 using VistA/CPRS
Process community care consults via HSRM and PPMS
Validate and update patient demographics and insurance information
Conduct pre/post-appointment patient contacts and manage no-shows within 24 hours
Screen and respond to calls professionally; answer within 5 rings
Monitor access-related reports and manage recall reminders
Process incoming/outgoing faxes and mail per HIPAA standards
Perform patient check-in via PCI system
Maintain scheduling accuracy at or above 98% per VA guidelines
Complete all mandatory annual VA training and maintain zero privacy breaches