Medical Support Assistant

Indian Health Service • Fort Hall, ID

15h

About The Position

Serves as a Medical Support Assistant, providing duties associated with patient care and treatment in outpatient clinics and medical facilities by coordinating clinic activities and supporting the smooth operation of daily services. Positions are available at multiple Indian Health Service (IHS) healthcare facilities across various locations. Not all grade levels may be available at every location. The position has promotion potential to GS-6; promotion is discretionary and not guaranteed. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

This is a designated position covered by Public Law 101-630 because it involves contact with or control over Indian children. The agency must ensure that individuals hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Selectees may be subject to a probationary period; ESEP appointees typically serve a two-year trial period. The position requires U.S. citizenship, applicable Selective Service registration, compliance with IHS employee immunization policy for work in IHS healthcare facilities, successful E-Verify verification, direct deposit, and a successful federal background investigation. A financial history review is also required as part of personnel security and suitability determinations.

Applicants must meet the applicable qualification requirements by the relevant cutoff date. The first cutoff date is November 13, 2026, at 11:59 p.m. EST, with additional Friday cutoffs thereafter until the closing date. Applications remain active for 90 days. Applicants must complete required USA Hire assessments within the stated deadlines. Locations may be removed as vacancies are filled, and the announcement may close early once vacancies are filled.

Requirements

• GS-3: At least six months of general experience in progressively responsible clerical, office, or other work demonstrating ability to perform the position at the GS-3 level; or one year above high school; or an equivalent combination of education and experience.
• GS-4: At least one year of general experience in progressively responsible clerical, office, or other work demonstrating ability to perform the position at the GS-4 level; or two years above high school; or an equivalent combination of education and experience.
• Equivalent combinations of successfully completed post-high-school education and experience may be used to meet experience requirements at GS-5 and below.
• Applicants must clearly describe duties and responsibilities for each position held and total hours worked per week in their resume.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants must comply with the IHS Employee Immunization Policy when duties require work in an IHS healthcare facility; vaccine exemption requests may be available under the policy and facility guidance.
• Successful completion of E-Verify and a federal background investigation is required.
• Applicants must complete required background-investigation forms within five calendar days of issuance of instructions.
• Applicants must meet the financial suitability requirements, including demonstrating financial responsibility and satisfying legal financial obligations.
• Applicants must complete required USA Hire assessments within the applicable deadline to be considered.
• Merit Promotion candidates in the competitive service must have completed one year of service at the next lower grade level; Time-In-Grade provisions do not apply under the Excepted Service Examining Plan.
• Selectees may be subject to a probationary period; ESEP appointees typically serve a two-year trial period.

Responsibilities

• Receive and greet patients and visitors and provide general information and assistance.
• Check patients in and out of the clinic, verify patient demographics, and update records as needed.
• Schedule, reschedule, and cancel patient appointments using an electronic health record or scheduling system.
• Answer telephones, route calls, take messages, and provide routine appointment and clinic information.
• Maintain and file medical records and forms in accordance with privacy and confidentiality requirements.
• Perform basic clinic administrative tasks, including preparing charts, scanning documents, and data entry.

Benefits

• Federal employee benefits package for employees and eligible family members.
• Annual leave accrual based on federal service, generally 4, 6, or 8 hours per pay period.
• IHS may grant newly appointed federal employees credit for directly related previous non-federal experience or active-duty uniformed military service when determining annual leave accrual.
• Recruitment or relocation incentives may be authorized, with at least a one-year service agreement required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed