Medical Support Assistant (PRC)

Indian Health Service • Pawnee, OK

6d • Onsite

About The Position

This position is located in the Purchased/Referred Care (PRC) department at the Pawnee Indian Health Clinic in Pawnee, Oklahoma. It provides support services and assistance by performing medical support, record-keeping, and clerical duties associated with beneficiaries. The position reports to the Supervisory Health System Specialist.

The Medical Support Assistant reviews patient information to help determine eligibility for care, including applicable rules and regulations, service delivery areas, tribal membership, and residence. The role supports staff in considering alternate resources and screens patients for eligibility through Medicare, Medicaid, Vocational Rehabilitation, the V.A., private insurance, and other third-party programs. It also prepares routine correspondence, compiles information about contract services for submission to patients, provides customer service to patients and visitors, and assists staff with follow-ups to gather medical information, visit details, and discharge dates needed to complete referrals and payment decisions.

A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Requirements

• For the GS-05 level, demonstrate at least one year of specialized experience equivalent to the GS-04 grade level in Federal service, or four years of education above high school from an accredited qualifying institution, or an equivalent combination of experience and education.
• Specialized experience may include screening and interviewing patients or customers to obtain or verify information; inputting and updating data in computerized systems; performing customer service duties such as answering telephones, responding to inquiries, preparing correspondence, and maintaining files; and explaining policies and procedures.
• Federal competitive-service Merit Promotion candidates must have completed one year of service at the next lower grade level; this time-in-grade requirement does not apply under the Excepted Service Examining Plan.
• Meet all qualification requirements within 30 days of the announcement closing date.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Successfully pass the E-Verify employment verification check and a federal background investigation.
• Complete required background investigation forms within five calendar days of issuance.
• Meet the financial suitability requirement, including demonstrating financial responsibility and satisfying legal financial obligations.
• Present two valid forms of identification before appointment; any state-issued ID or driver's license provided must be REAL ID-compliant.
• Set up direct deposit for pay.
• Applicants substituting education for experience are encouraged to provide transcripts or a course list; official transcripts are required from selectees before an official offer.
• Foreign education used to meet qualifications must be accompanied by a Certificate of Foreign Equivalency.
• Selectees may be subject to a probationary period; ESEP appointees typically serve a two-year trial period.
• Applicants may be required to comply with the IHS Employee Immunization Policy if their duties involve work in an IHS healthcare facility.

Responsibilities

• Review patient information to help determine eligibility for care, applicable rules and regulations, service delivery areas, tribal membership, and residence.
• Support staff in examining alternate resources for patients and screen patient eligibility through Medicare, Medicaid, Vocational Rehabilitation, the V.A., private insurance, and other third-party programs.
• Prepare responses and routine correspondence, and compile information concerning contract services for submission to patients.
• Provide customer service to patients and visitors, answer inquiries or address requests, and direct them to appropriate personnel.
• Assist staff with follow-ups to collect patient medical information, patient visit information, and discharge dates needed to complete medical referrals and payment decisions.

Benefits

• Federal employees earn annual leave at a rate of 4, 6, or 8 hours per pay period, based on years of Federal service.
• IHS may offer newly appointed Federal employees credit for directly related prior non-Federal experience or active-duty uniformed military service when determining annual leave accrual.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED