Medical Support Assistant

Omaha Tribe of Nebraska•Macy, NE

About The Position

The Medical Support Assistant provides administrative and clerical support at the patient check-in and reception desk. The role includes greeting and checking in patients, verifying and updating demographic and insurance information in the Electronic Health Record (EHR) and RPMS systems, scheduling appointments, handling incoming calls, and assisting with registration and general inquiries. The Medical Support Assistant helps ensure patients are received courteously and professionally and that registration information is accurate and up to date. The position requires maintaining confidentiality and compliance with HIPAA, the Privacy Act, and medical confidentiality regulations. The employee may also perform other duties as assigned. Reasonable accommodations may be made for qualified individuals with disabilities to enable them to perform the duties.

Requirements

High school diploma or GED.
Working knowledge of medical terminology.
Knowledge of clinic operations, appointment scheduling, and services offered by each clinic.
Ability to accurately obtain, verify, enter, and update patient demographic and insurance information in an EHR system.
Strong computer skills, including proficiency in electronic health records, data entry, word processing, and general office applications.
Ability to gather and verify patient information through effective interviewing and communication techniques.
Understanding of patient registration procedures and Health Information Management processes, including the importance of accurate patient records.
Knowledge of the Privacy Act of 1974 and the importance of protecting confidential information and patient privacy.
Knowledge of third-party resources, including Medicaid, Medicare, Veterans Benefits, TANF, and SSI, and ability to direct patient inquiries appropriately.
Strong telephone etiquette, customer service, and communication skills, including the ability to handle challenging patient interactions professionally.
Ability to organize and prioritize tasks, maintain accuracy, and manage multiple responsibilities in a busy clinic environment.
Ability to work independently with minimal supervision and as part of a healthcare team.

Nice To Haves

At least one year of experience working in a healthcare environment is preferred.

Responsibilities

Conduct patient interviews to initiate new health records or reactivate retired health records.
Verify patient eligibility for healthcare services by collecting appropriate documentation, including Tribal enrollment cards, birth certificates, marriage licenses, and legal documents for name changes.
Accurately enter patient information into the RPMS Patient Registration System.
Ensure patients complete required registration forms and obtain signatures.
Obtain and verify patient eligibility information for Medicaid, Medicare, and private or commercial insurance through insurance portals at each encounter.
Collect and scan copies of patients’ health insurance cards.
Answer incoming calls, check in visitors and patients, and direct them to appropriate services.
Schedule appointments using the scheduling package to maximize provider availability and reduce waiting times.
Maintain compliance with HIPAA, the Privacy Act, and medical confidentiality regulations.
Coordinate referrals for patients who may qualify for third-party resources, such as Medicaid, Medicare, TANF, SSI, and Veterans Benefits, with Patient Benefits Coordinators using RPMS page 5.
Maintain strict confidentiality in all matters concerning the Health Center.
Perform other duties as assigned.