Medical Support Assistant

Veterans Health Administration • Kansas City, MO

18d • Onsite

About The Position

This is a full-performance-level Medical Support Assistant position in the Office of Community Care Service Line at the Kansas City VA Medical Center, working within Outpatient Care Clinics. Under the supervision of the Supervisory Medical Support Assistant, the incumbent independently performs a full range of duties related to delivering healthcare services in the assigned work area.

The position is full-time, permanent, and scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. It is an onsite position; telework and virtual work are not available. The full performance level and advertised grade are GS-05.

The role requires a high school diploma or equivalent. Candidates must meet the GS-05 experience or education pathway and demonstrate the specified knowledge, skills, and abilities. The work is primarily sedentary, with occasional walking, standing, bending, and carrying light items; no special physical demands are required.

Requirements

• U.S. citizenship, subject to the stated exception under VA policy for non-citizens when qualified citizens cannot be recruited.
• High school diploma, GED, or qualifying proficiency certificate.
• For GS-05 placement, one year of creditable experience equivalent to the next lower grade, or two years of education above high school.
• Advanced knowledge of medical terminology sufficient to understand medical diagnoses and procedures and communicate clinical staff instructions to patients.
• Customer-service skill, including identifying concerns and referring them to appropriate staff.
• Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient-identifying information in electronic health records, scheduling systems, and/or reports.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently while performing a wide variety of patient-support duties.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone.
• Proficiency in written and spoken English.
• Male applicants born after December 31, 1959, must be registered with Selective Service.
• Subject to background and security investigation; selected applicants must complete online onboarding and provide acceptable identification.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel.
• Selected applicants must serve a one- or two-year trial period.
• Applicants using post-high-school education to substitute for experience must submit college transcripts; education must be from an institution recognized by the U.S. Department of Education.
• Foreign education used to meet qualifications must be accompanied by a Certificate of Foreign Equivalency.

Nice To Haves

• Microsoft Office experience is preferred.

Responsibilities

• Independently perform a full range of duties related to the delivery of healthcare services in the assigned outpatient work area.
• Schedule medical appointments in a clinical setting.
• Enter, modify, and retrieve sensitive medical and patient-identifying information using electronic health records, scheduling systems, and/or reports.
• Communicate clinical staff instructions to patients using knowledge of medical terminology.
• Identify customer concerns and refer them to appropriate staff to support satisfactory resolution.
• Communicate professionally with internal and external customers in person, electronically, and/or by telephone.

Benefits

• Competitive salary and regular salary increases.
• 37–50 days of annual paid time off per year, consisting of 13–26 days of annual leave, 13 days of sick leave, and 11 paid Federal holidays.
• Up to 12 weeks of paid parental leave after 12 months of employment, in connection with the birth, adoption, or foster care placement of a child.
• Eligible full-time employees may receive a childcare subsidy after 60 days of employment, subject to family-income and other eligibility limits.
• Traditional federal pension, with five-year vesting, and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.
• Potential credit toward annual-leave accrual based on prior work or military service, if requested and approved before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED