Medical Support Assistant

GC Associates USA•Mcbh, HI

1d•Onsite

About The Position

GC Associates requires a Medical Support Assistant to provide Registration Clerk Services for the Kaneohe Bay Clinic, HI. This role involves managing patient check-ins, handling telephone inquiries, maintaining medical records, and utilizing various office software and electronic systems to support clinic operations.

Requirements

High School Graduate or GED.
Minimum of one year of general office experience.
Minimum of six months experience with Microsoft Word, PowerPoint, Excel and database automation software functions.
Must have an active American Heart Association Basic Life Support (BLS) for healthcare Providers.

Responsibilities

Review, analyze, abstract and compile or extract medical records data.
Use varied and advanced functions of basic office word processing and database automation software to support office operations and produce standardized documents.
Update and enter data into CHCS, AHLTA, HAIMS, and any other systems utilized by the commands electronic files or systems.
Input data from Future Enrollment Report three times a week.
Utilize correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.
Receive visitors, check in patients (approx. 50 per day), and answer telephone inquiries (approx. 50 per day) during normal clinic hours.
Determine the nature of requests and direct calls and/or persons to appropriate staff, or personally provide information for routine or procedural office matters.
Utilize judgment to answer recurring questions and resolve them within the framework of established policies and procedures.
Copy and fax medical record documents needed to facilitate continuum of care plans and records requests.
Receive incoming mail and distribute appropriately within the department.
Generate new medical records (approx. 15 a day) for newborns, beneficiaries new to the Military System, or beneficiaries requiring a new or replaced record.
Prepare labels, check into the record room, and distribute to appropriate records personnel for filing by the end of the day.
File loose paperwork and records by the end of the day.
Communicate effectively, both orally and in writing, using tact and courtesy with department personnel and customers.
Refer telephone calls and visitors to appropriate staff or office.
Take and deliver messages for unavailable staff members.
Use proper protection and handling of critical medical information.
Prepare and maintain established medical records.
Dispose/retire medical records/files in accordance with established regulations and procedures.