Medical Support Assistant - Federal Contract Position

Vision Quest Solutions Inc • Bethesda, MD

11d • Onsite

About The Position

We are seeking dependable and customer-focused Medical Support Assistants (MSAs) to support a federal government healthcare contract in the Bethesda, MD area. This role is essential to maintaining efficient patient flow and delivering high-quality administrative support within a clinical environment.

Requirements

• At least 1 year of experience in a healthcare setting
• Experience working directly with patients (front desk, clinic, hospital, etc.)
• Basic knowledge of medical terminology
• Strong communication and customer service skills
• Proficiency with computers and Microsoft Office (Word, Excel)
• High School Diploma or GED required
• Ability to obtain and maintain a government security clearance
• Must pass background check and drug screening
• Must meet required medical and vaccination guidelines
• Ability to work flexible schedules, including nights, weekends, and holidays
• Professional demeanor in fast-paced, patient-facing environments

Responsibilities

• Provide front-line customer service to patients, visitors, and clinical staff
• Schedule, confirm, and manage patient appointments in electronic systems
• Perform patient registration, admissions, and check-in/check-out
• Maintain accurate and timely patient records
• Answer and direct phone calls in a high-volume setting
• Coordinate patient transportation, travel, and related documentation
• Monitor patient flow and communicate delays professionally
• Support clinical staff with administrative and operational tasks
• Ensure compliance with confidentiality and privacy regulations

Benefits

• Competitive pay

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED