Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • Bethesda, MD

5d • Onsite

About The Position

In the Outpatient Records Department. Hours of work are 0600-1430, 0700-1530, and 0730-1600. Work with Internal and External customers, maximum patient contact and heavy customer service. Process records requests for the Military Health System and WRNMMC. This is a Direct Hire Solicitation (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

Requirements

• Incumbent must be able to obtain and maintain a determination of eligibility for a Tier 3 security clearance or access for the duration of employment.
• A background investigation and credit check are required.
• Mandatory seasonal Influenza vaccination requirements and subject to annual seasonal Influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• Immunization screening is required.
• Hepatitis B immunization is required for all positions with direct patient contact.
• Applicants may be required to show proof of other immunizations depending on the type of position.
• Incumbent must have Tuberculosis testing.
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• US Citizens
• One year of specialized experience which includes performing clerical or reception duties; receiving patients in person or telephonically; and entering patient data into an automated system.
• Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
• A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
• Qualified typist: can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

• FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Responsibilities

• Receive, process, and complete requests for patient information.
• Analyze, research, and evaluate various medical documents.
• Generate invoices for the copying services for all records for which billing is permitted.
• Utilize automated healthcare systems to research medical documents.
• Maintain a log of all records requested from other Military Treatment Facilities (MTFs) and Third-Party Facilities.
• Coordinate with the appropriate providers to gather the pertinent information related to Release of Information.
• Retrieve all available medical records, both paper and electronic, for valid requests.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Learn more about federal benefits.
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree