Medical Support Assistant (Advanced) Dodge City CBOC

Veterans Health Administration•Dodge City, KS

11d•Onsite

About The Position

The Robert J. Dole VA Medical Center is hiring a full-time Medical Support Assistant (Advanced) for its Dodge City, Kansas Community-Based Outpatient Clinic. The position provides specialized administrative patient support in an interdisciplinary coordinated care delivery model, using administrative judgment and clinical workflow processes to support access to care across clinics, specialties, and community care resources. The assistant recommends procedural changes based on administrative guidance and uses advanced patient systems to support multiple clinics. The role coordinates with care teams to monitor appointment availability and schedules, communicate with patients and clinical staff, and manage follow-up care. The position is on site; telework and virtual work are not available. The work schedule is Monday through Friday, 0800–1630. Relocation and recruitment incentives, as well as permanent change of station, are not authorized.

Requirements

U.S. citizenship, subject to the stated exception for non-citizens when qualified citizens cannot be recruited under VA policy.
Proficiency in spoken and written English.
High school diploma, GED equivalency certificate, or state/territorial proficiency certificate, unless qualifying under the applicable grandfathering provision.
One year of creditable experience equivalent to GS-05, including relevant patient-service, scheduling, clinic-support, and administrative duties.
Advanced knowledge of technical health care processes related to access to care, including interdisciplinary scheduling and patient health care portals.
Advanced knowledge of policies and procedures affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
Advanced knowledge of medical terminology.
Ability to collaborate and communicate with medical clinicians across multiple disciplines to support team goals and patient care.
Ability to independently set priorities and organize work to meet deadlines while complying with established processes, policies, and regulations.
Ability to communicate tactfully and effectively electronically, by phone, in person, and in writing with internal and external customers; may include preparing reports, presenting data, and resolving patient concerns.
Must complete required application steps and an online assessment.
Must register with Selective Service if applicable to males born after December 31, 1959.
Subject to background and security investigation and required online onboarding.
Must provide acceptable identification for pre-employment requirements; non-REAL-ID-compliant state identification cards or driver's licenses cannot be used from May 7, 2025.
Must pass pre-employment physical evaluation.
Must participate in the seasonal influenza vaccination program.
Must serve a one- or two-year trial period, subject to written certification for continued employment.

Nice To Haves

Experience coordinating patient care and appointment scheduling in a healthcare setting.
Experience using electronic health record and scheduling systems.
Experience managing consults and referrals.
Experience providing exceptional customer service.
Experience working collaboratively with interdisciplinary healthcare teams in a fast-paced clinical environment.

Responsibilities

Process incoming patient secure messages through My HealtheVet and coordinate with the care team as appropriate.
Participate in team huddles and meetings to plan, problem-solve, and follow up on patient care by sharing information and collaborating with interdisciplinary teams.
Set priorities and deadlines and adjust work flow and sequencing to meet team and patient needs.
Identify incomplete encounters and communicate findings to providers when needed.
Assist the team in reinforcing the plan of care and self-help solutions.
Enter appropriate information into the electronic record.
Monitor pre-appointment information and requirements to ensure readiness for patient visits and procedures.
Manage patient systems to verify and validate accuracy and resolve issues.
Review patient information and clinic schedules to determine whether patients need immediate appointments.
Inform team members about shared patients receiving care at multiple VA centers or in the community.
Monitor clinic appointment availability and adjust schedules as needed to support clinic and patient needs.
Communicate with patients, interdisciplinary teams, VA medical centers, and other agencies, including coordinating inpatient-to-outpatient discharge communications and communications with non-VA facilities.
Prepare correspondence notifying patients of normal laboratory results and manage systems for follow-up care, including consults and tests.
Perform other duties as assigned.