Medical Staff Coordinator - Sports Medicine Orthopedic - Andrews

Baptist Health Care•Gulf Breeze, FL

About The Position

The Medical Staff Coordinator greets and registers incoming patients in the practice management system and accurately collects and enters demographic and insurance information. The role confirms and schedules appointments, collects copayments, verifies insurance, explains financial requirements to patients or responsible parties, and enters payments into the system. The coordinator answers incoming telephone calls promptly, courteously, and professionally and may process and follow up on provider-generated referrals. The coordinator works with patients, families, medical facilities, insurance companies, and Baptist Medical Group representatives. The role also serves as the initial point of contact for front-office operational functions and acts as the practice's point of contact when the practice leader or manager is absent.

Requirements

High school diploma or equivalent.
At least 1 year of customer service or healthcare-related experience.
Good verbal and written communication skills.
Ability to organize work, make assignments, and achieve goals and objectives.
Ability to prioritize work.
Knowledge of computer-based data management programs.
Ability to make recommendations and handle complaints and requests professionally and calmly.
Ability to provide excellent customer service.

Responsibilities

Greet visitors or patients and direct them appropriately in accordance with Baptist Health Care values.
Enter patient demographic information into the practice management system and maintain patient records.
Verify health insurance eligibility and understand copays, coinsurance, and deductibles.
Explain financial requirements to patients or responsible parties and collect required patient payments, including copays and coinsurance.
Reconcile daily charges and payments accurately.
Coordinate and schedule patients on specified days and times and remind patients of appointments.
Receive and route incoming telephone calls promptly, courteously, and professionally.
Operate office equipment effectively.
Coordinate and document patient referral information, if applicable.
Work with Baptist Medical Group representatives, medical facilities, insurance companies, patients, and family members.
Serve as the initial point of contact for front-office practice operational functions and act as the practice's point of contact when the practice leader or manager is absent.