Medical Secretary - Deltona Express Care

Halifax Health•Deltona, FL

31d•Onsite

About The Position

This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager. The role involves assisting in the coverage of absent co-workers, obtaining, copying, and/or scanning medical records, and maintaining knowledge of scheduling criteria for all procedures within the department. The position requires working at a fast pace while maintaining accuracy of details, scheduling patient visits in a timely manner, and coordinating appointments with other locations. Key responsibilities include answering the phone, providing excellent customer service, following through with problems or questions, and maintaining a good knowledge base. The Medical Secretary will communicate identified problems to supervisory personnel, ensure strict confidentiality when handling patient information, and attend required meetings and in-service programs. They will utilize the scheduling system to its fullest potential, maintain up-to-date knowledge of changes, and assist with data collection. Creating and updating patient accounts in the registration system, accurately entering data, and verifying insurance coverage are also crucial. The role involves collaborating with patients, staff, and physician offices to obtain necessary information before services, documenting pre-registration activities, and collecting self-pay balances. Ensuring collected monies are secured and balancing cash drawers are also part of the duties. The Medical Secretary will refer patients for financial counseling when needed, maintain a safe environment of care, recognize and address safety hazards, and report any dissatisfied patients/family to management or police/security if necessary. Participation in professional development, educational in-services, and eLearning courses is expected.

Requirements

High School Diploma or GED equivalent required
Works at a fast pace and maintains accuracy of details.
Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate.
Answers phone and provides excellent customer service.
Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.
Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed.
Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.
Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.
Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing.
Accurately enters data into the system.
Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.
Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.
Documents charts and/or system with activity comments to ensure appropriate account follow-up.
Collects self-pay balances per department guidelines and posts collections to system.
Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
Maintains a safe environment of care.
Recognizes and addresses safety hazards.

Nice To Haves

Prior medical office/front desk experience preferred
Excellent organizational and communication skills
Assist in obtaining, copying, and/or scanning medical records as needed.
Maintains knowledge of scheduling criteria for all procedures within department.
Coordinate appointments as needed with other locations.
Communicates identified problems to appropriate supervisory personnel and participates in corrective action.
Attends all in-service programs and all departmental meetings as required.
Assists with data collection.
Refers patients to for in-depth financial counseling when needed.
Reports any dissatisfied patients/family to management or police/security if necessary.
Participates in professional development.
Actively participates in educational in-services and eLearning courses as offered.

Responsibilities

Perform medical secretarial duties including typing, data entry, answering telephone, making calls, and taking messages.
Perform various administrative duties as assigned by Supervisor or Manager.
Assist in the coverage of absent co-workers.
Assist in obtaining, copying, and/or scanning medical records as needed.
Maintain knowledge of scheduling criteria for all procedures within the department.
Work at a fast pace and maintain accuracy of details.
Schedule patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate.
Coordinate appointments as needed with other locations.
Answer the phone and provide excellent customer service.
Follow through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.
Accurately answer questions by maintaining a good knowledge base and utilizing other resources as needed.
Communicate identified problems to appropriate supervisory personnel and participate in corrective action.
Ensure and adhere to strict confidentiality when handling patient charts, records, and scheduling information.
Attend all in-service programs and all departmental meetings as required.
Utilize the scheduling system to the fullest potential, using established procedures, and guidelines.
Maintain up-to-date knowledge and stay abreast of changes and updates as they occur.
Assist with data collection.
Create accounts for new patients and update accounts for previous patients in the registration system to ensure accurate services and account processing.
Accurately enter data into the system.
Utilize appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.
Collaborate with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
Document all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.
Document charts and/or system with activity comments to ensure appropriate account follow-up.
Collect self-pay balances per department guidelines and post collections to system.
Ensure that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
Refer patients for in-depth financial counseling when needed.
Maintain a safe environment of care.
Recognize and address safety hazards.
Report any dissatisfied patients/family to management or police/security if necessary.
Participate in professional development.
Actively participate in educational in-services and eLearning courses as offered.