Medical Secretary - Call Center

St. Luke's Hospital - MO • Kirkwood, MO

4d • Onsite

About The Position

Answers 100-200 incoming phone calls daily in a polite and efficient manner. Ensures patient satisfaction by listening and assessing patient needs, scheduling and rescheduling appointments, taking clear and accurate messages, and routing patient messages to appropriate healthcare personnel. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Requirements

• High School Diploma or equivalent
• Previous experience in a medical office or hospital setting

Responsibilities

• Answers 100-200 incoming phone calls daily in a polite and efficient manner.
• Ensures patient satisfaction by listening and assessing patient needs.
• Schedules and reschedules appointments.
• Takes clear and accurate messages.
• Routes patient messages to appropriate healthcare personnel.
• Promotes teamwork with all members of the healthcare team.
• Performs duties in a manner consistent with St. Luke’s mission and values.

Benefits

• Day one benefits package
• Pension Plan & 401K
• Competitive compensation
• FSA & HSA options
• PTO programs available
• Education Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED