Medical Secretary - Garden City

NYU Langone Health • Garden City, KS

2d

About The Position

The Medical Secretary performs administrative and clerical tasks to support daily practice operations. The role schedules patient visits and procedures in collaboration with other areas within the Medical Center, handles patient phone calls, and maintains efficient provider schedules. The Medical Secretary supports patient access, physician and practice administration, records handling, referrals and authorizations, and a positive patient experience. The position also provides administrative support to providers and supervisors and may assist with training less senior staff.

Requirements

• High school diploma.
• One year of prior physician practice experience and knowledge of medical terminology, or an equivalent combination of education and experience.
• Written and oral communication skills.
• Excellent organizational skills and ability to prioritize multiple tasks, projects, and assignments.
• Exceptional attention to detail and accuracy.
• Proficiency in Microsoft Office and an electronic health record system; EPIC preferred.
• Light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Intermediate knowledge of computer-based scheduling and appointment programs.
• Experience with the EPIC EHR system.

Responsibilities

• Schedule appointments for visits, treatments, and procedures; review appointment confirmations, manage waitlists, and communicate appointment instructions, preparation requirements, forms, updates, and changes to patients.
• Obtain and document service authorizations and referrals; initiate and follow up on pre-authorizations and appeals, arrange peer-to-peer communication when required, and manage patient, referral, and authorization work queues.
• Answer and screen incoming calls, take messages, provide information, and route questions and messages to the appropriate person in a timely manner.
• Review assigned in-basket messages and patient emails before routing them to the appropriate provider; follow up with physicians on outstanding patient-care messages.
• Support patient access by greeting patients, collecting information, answering non-clinical questions, directing requests for assistance, promoting MyChart sign-up, and collaborating with other NYU Langone sites and teams to support continuity of care.
• Reschedule patients when physicians are unavailable or their schedules are blocked; manage physician calendars, including creating and sending calendar invitations.
• Handle incoming and outgoing mail, faxes, forms, correspondence, and other documents; prepare routine letters, memoranda, labels, and documents, and review work for accuracy and completeness.
• Process and scan paper and electronic records, upload and forward information in EPIC, follow scanning guidelines, and release medical records in accordance with HIPAA and FGP ROI procedures. Document disclosures in EPIC and fulfill requests within 10 days.
• Complete forms legibly and accurately, secure required signatures, forward forms to the correct destination, and refer requests requiring clinical information to an LPN, RN, or licensed provider.
• Receive prescription refill requests, locate prescriptions in the EMR, and route requests to an RN, LPN, or provider for evaluation and processing; communicate with pharmacies and patients to clarify non-clinical prescription questions and refer clinical questions to the appropriate clinician.
• Maintain professional and cooperative relationships with physicians, nurses, office staff, patients, and colleagues; communicate clearly in person, by phone, in writing, and electronically.
• Apply NYU Langone Health patient experience standards, including the CARES service strategy and LEARN service-recovery model; proactively address patient needs and escalate concerns when appropriate.
• Keep personal and patient spaces, including waiting areas, clean and restock supplies as needed.
• Remain current on best practices, policies, protocols, workflow updates, FOCUS trainings, and job-related tasks; participate in training staff on registration and office policies and responsibilities, and provide guidance to less senior staff as appropriate.
• Assist with special projects, reports, and activities; ensure requested information is accurate and complete, and bring problems or questions to a supervisor.
• Refer medical diagnosis or treatment questions to an RN or provider, and refer surgical and infusion scheduling to a Senior Medical Secretary.
• Perform other related duties as needed by providers and supervisor.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED