Medical Secretary - Deltona Express Care

Halifax Health•Deltona, FL

19h•Onsite

About The Position

This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager. The role involves maintaining knowledge of scheduling criteria, scheduling patient visits accurately, coordinating appointments with other locations, and providing excellent customer service. The Medical Secretary will also be responsible for creating and updating patient accounts, verifying insurance coverage, collecting self-pay balances, and ensuring the security of collected monies. Maintaining a safe environment of care and reporting any safety hazards or dissatisfied patients are also key aspects of the role. The position requires active participation in educational in-services and eLearning courses.

Requirements

High School Diploma or GED equivalent required
Works at a fast pace and maintains accuracy of details.
Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
Maintains a safe environment of care.
Recognizes and addresses safety hazards.

Nice To Haves

Prior medical office/front desk experience preferred
Excellent organizational and communication skills

Responsibilities

Perform medical secretarial duties including typing, data entry, answering telephone, making calls, and taking messages.
Perform various administrative duties as assigned by Supervisor or Manager.
Assist in the coverage of absent co-workers.
Assist in obtaining, copying, and/or scanning medical records as needed.
Maintain knowledge of scheduling criteria for all procedures within the department.
Schedule patient visits in a timely manner, ensuring all information is complete and accurate.
Coordinate appointments as needed with other locations.
Answer phone and provide excellent customer service.
Follow through with any problems or questions in a timely manner.
Accurately answer questions by maintaining a good knowledge base and utilizing other resources.
Communicate identified problems to appropriate supervisory personnel and participate in corrective action.
Ensure and adhere to strict confidentiality when handling patient charts, records, and scheduling information.
Attend all in-service programs and all departmental meetings as required.
Utilize the scheduling system to the fullest potential, using established procedures and guidelines.
Maintain up-to-date knowledge and stay abreast of changes and updates as they occur.
Assist with data collection.
Create accounts for new patients and update accounts for previous patients in the registration system.
Accurately enter data into the system.
Utilize appropriate strategies to verify insurance coverage of scheduled patients, obtaining benefit information.
Collaborate with patients, staff, clinical departments, and referring physician offices to ensure all necessary information is obtained.
Document all information obtained during pre-registration activities.
Document charts and/or system with activity comments.
Collect self-pay balances per department guidelines and post collections to system.
Ensure that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
Refer patients for in-depth financial counseling when needed.
Maintain a safe environment of care.
Recognize and address safety hazards.
Report any dissatisfied patients/family to management or police/security if necessary.
Participate in professional development.
Actively participate in educational in-services and eLearning courses as offered.