Medical Secretary - Gastroenterology
About The Position
We are looking for a passionate and driven individual able to thrive in a busy and fast-paced environment within a team of seven Medical Secretaries. Your main responsibility will be typing clinical correspondence to both patients and medical professionals, supporting our fantastic Gastroenterology clinicians to provide the best possible outcomes for our patients. You will be the first point of contact for patients and be able to use initiative to deal with any queries from either patients or the clinical teams - so a calm and empathetic approach is essential for this position. In addition, you will learn about the pathways for both routine elective patients and cancer patients and understand where patients are in their journey. You will be required to track diagnostic results and will liaise with the consultants to ensure that they are aware of results, minimising delays to patients. Gastroenterology is a busy department where there is always something new to learn. We can promise you will never be bored! This is a full-time post working 37.5 hours, some of which can be worked remotely.
Responsibilities
- To provide a complete medical secretarial service, including accurate audio typing to the department, producing clinic letters and other documents
- To liaise with nurses, doctors and other members of the multidisciplinary team, including inpatient and outpatient booking teams to provide a quality service for the patients
- To work as part of a team sharing responsibility for the smooth running of the department
- To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner and using own judgement to establish the priority of issues and taking action as appropriate.
- To check patients have been listed on patient databases and assist booking clerks as require
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
