Medical Care Center

BRISTOL HOSPITAL GROUP•Bristol, CT

1d•Onsite

About The Position

Performs a wide variety of cross-coverage duties to provide clerical and/or clinical support to physician practices including but not limited to patient reception, flow and care. Maintains patient electronic records and insures adequate office and medical supplies for assigned areas. Explains policy and procedure and routes patient information. Answers phone calls and assesses as necessary. Works closely with Centralized Appointment Scheduling to assure patient levels are maximized. Provides clinical support as assigned under the direction of the Medical providers.

Requirements

High School Graduate
Prefer six months experience as a medical secretary, patient access, customer service representative, or other healthcare-related experience.
Demonstrated proficiency in electrocardiographic testing.
Must be able to take vital signs, knowledgeable in medical terminology, anatomy and physiology.
Familiarity with medical equipment common to a medical practice.
May be required to float to other areas as business needs dictate.
Must be able to hear with sufficient acuity so as to understand routine conversation in person or over telephone.
Must possess sufficient visual acuity so as to read, use computers and conduct essential job functions in an acceptable manner.
Must be able to speak so as to be understood by the average person.
Significant documentation and paperwork review requiring extensive visual acuity.
Must be able to triage patients according to need and time requirements.
Must possess excellent communication skills.
Must provide comprehensive, accurate initial assessment to Medical Providers.
Must be able to read both routine and technical information with comprehension.
Must be able to write so the average person can comprehend.
Must be able to perform simple calculations for medication doses, physical exams and tests administered.

Responsibilities

Performs various reception duties: answers phones, processes patients and accurately reviews/enters demographic/insurance information into system
Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment
Assists Office Manager with projects and requests
Compliant with company/financial policy and procedure
Maintains reception area and workspace in a neat, clean order
May be required to float to other areas as required by business needs
Ensures all patients and visitors are pleasantly acknowledged and greeted immediately upon arrival
Answers all incoming calls within three rings
Accurately reviews and updates patient information, including insurance verification, in system
Completes insurance card and photo ID scanning upon registration
Obtains all pre-certifications for visits, tests and procedures as required
Responsible for completing call-backs to patient as directed
Follows post-visit protocol and schedules patients as directed
Collects co-pays, self-pay and past due balances at time of service with a 98% collection rate
Posts and close the batch for the day
Submits completed or balanced journal and cash, checks and credit cards to Office Manager at the completion of the work day
Responsible for obtaining all authorizations for the specialist within 24 hours of the visit
Accurately documents all authorization data in system
Identifies “carved out” insurance benefits on a case by case basis and documents accordingly
Competent in scheduling diagnostic tests and procedures/surgeries required by specific practices/specialties as designated by manager
Obtains health history and base line patient data from patients
Performs routine physical assessment functions such as blood pressure, temperature, pulse, visual test, EKG, Pulmonary Function Test
Collects urine and blood samples in accordance with established protocols
Uses discretion in disseminating patient information to outside sources
Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure
Reviews patient record for completeness prior to visit
Provides entries to patient records as necessary in preparation for provider review
Monitors the return of lab/test results. Assures all results requested are complete and available for provider review
Assists With Patient Care and Maintains Clinical Areas
Delivers on-site care for patients under Medical Provider direction
Assists in the delivery of patient care such as suturing, wound care. Debridement, etc.
Assures callbacks to patients under medical direction are in accordance with protocol
Responsible for restocking exam rooms as necessary with instruments and medical supplies
Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary
Monitors and arranges for proper disposal of lab and medical waste/supplies
Performs quality controls and maintains records for lab equipment/refrigerators