Medical Secretary Cancer Center, Full Time 40 hours Mon-Friday

BRISTOL HOSPITAL GROUP•Bristol, CT

1d•Onsite

About The Position

The Medical Secretary at the Cancer Care Center at Bristol Health plays an integral role with our team. The key to the successful candidate is an individual who cares about patients, is organized and pays attention to the details. The job includes a wide variety of clerical and administrative support to our outpatient hematology/oncology physician practice. The Medical Secretary is responsible for managing and coordinating a patient’s treatment in scheduling treatment plans, diagnostic imaging and testing, and follow up appointments. The Medical Secretary also triages and prioritizes calls for the office, physicians and clinical team, and is responsible for escalating concerns. The successful candidate will work on patient throughput, maintenance of patient records, and insuring proper office and medical supply levels for assigned areas. Process forms, records, and other materials, accurately schedules patient appointments after insurance verification and authorization, checks reports and patient’s records for accuracy, compiles information for patient referrals, and interacts with patients and their families. Answering questions about processes and procedures for patients to help them along the way. Become an integral part of our team. Performs office and administrative support duties to assist in the effective operation of the clinical site. Provide outstanding professional customer service Greets all patients and visitors with kindness and compassion. Verifies patient information with full name and DOB Performs various receptionist duties; clerical, and other support duties. Communicates with other practices and departments as directed and per policy. Able to skillfully operate various office equipment including computer, fax machine, copier, credit card scanners, etc. Assists Director and staff with any performance improvement projects or requests. Handles incoming calls, routing as necessary, with 100% compliance with policies and procedures. Maintains reception area and work space in a neat, clean order. Effectively manages patient appointments and registration process. Ensures all patients and visitors are acknowledged and greeted immediately upon arrival to the practice Answers all incoming phone calls promptly and professionally, assigning priority and triaging calls per protocols Accurately registers and/or updates patient information in the EMR Verifies patient insurance information at each encounter and enters information accurately into the EMR Completes insurance and photo ID scanning (i.e. driver’s license) upon registration Accurately schedules patient appointments as per MD/APRN orders Coordinates patient plan of care and appointments with MDs/RN Navigator/Charge RN Collaborates with Financial Counselors to ensure timeliness of preauthorization’s and scheduling of appointments Oversees daily and weekly management of patient scheduling for efficient patient throughput Assists with all confirmation calls to patients Processes all patient charges and payments daily. Collects co-pays, self-pay and past due balances at time of service Submits completed copay logs per department policy Dependability: Follows departmental policy and procedure. Completes all assigned tasks within the required time frame. Is compliant with all policies and procedures. Communicates issues, concerns and opportunities for improvement to Director Takes initiative to assure all office duties are completed daily. Maintains professional appearance following dress code.

Requirements

High School Graduate.
One year clerical experience.
Superior customer service, telephone, organizational, and interpersonal skills.
Working knowledge of medical terminology, ICD9 and CPT4 coding, Medical Insurance and Managed Care Plans, as well as typing and data entry skills.
PC literacy is preferred.
Extended sitting with occasional bending, reaching, stooping, and walking.
Prolonged eye and hand use while operating computers.
Occasional lifting, up to twenty pounds.
Vision and hearing corrected to normal.
Excellent clerical skills, good written and oral communication skills, literate in English.
Good organizational skills with ability to follow verbal and written directions with multiple steps.
Ability to function independently under general supervision.
Ability to prioritize.
Good basic math skills.
Knowledge of insurance requirements and pre-certification processing.

Nice To Haves

Healthcare environment experience preferred.
Second language preferred.

Responsibilities

Managing and coordinating a patient’s treatment in scheduling treatment plans, diagnostic imaging and testing, and follow up appointments.
Triaging and prioritizing calls for the office, physicians and clinical team, and escalating concerns.
Working on patient throughput, maintenance of patient records, and ensuring proper office and medical supply levels for assigned areas.
Processing forms, records, and other materials.
Accurately scheduling patient appointments after insurance verification and authorization.
Checking reports and patient’s records for accuracy.
Compiling information for patient referrals.
Interacting with patients and their families.
Answering questions about processes and procedures for patients.
Performing office and administrative support duties to assist in the effective operation of the clinical site.
Providing outstanding professional customer service.
Greeting all patients and visitors with kindness and compassion.
Verifying patient information with full name and DOB.
Performing various receptionist duties; clerical, and other support duties.
Communicating with other practices and departments as directed and per policy.
Operating various office equipment including computer, fax machine, copier, credit card scanners, etc.
Assisting Director and staff with any performance improvement projects or requests.
Handling incoming calls, routing as necessary, with 100% compliance with policies and procedures.
Maintaining reception area and work space in a neat, clean order.
Effectively managing patient appointments and registration process.
Ensuring all patients and visitors are acknowledged and greeted immediately upon arrival to the practice.
Answering all incoming phone calls promptly and professionally, assigning priority and triaging calls per protocols.
Accurately registering and/or updating patient information in the EMR.
Verifying patient insurance information at each encounter and entering information accurately into the EMR.
Completing insurance and photo ID scanning (i.e. driver’s license) upon registration.
Accurately scheduling patient appointments as per MD/APRN orders.
Coordinating patient plan of care and appointments with MDs/RN Navigator/Charge RN.
Collaborating with Financial Counselors to ensure timeliness of preauthorization’s and scheduling of appointments.
Overseeing daily and weekly management of patient scheduling for efficient patient throughput.
Assisting with all confirmation calls to patients.
Processing all patient charges and payments daily.
Collecting co-pays, self-pay and past due balances at time of service.
Submitting completed copay logs per department policy.
Following departmental policy and procedure.
Completing all assigned tasks within the required time frame.
Being compliant with all policies and procedures.
Communicating issues, concerns and opportunities for improvement to Director.
Taking initiative to assure all office duties are completed daily.
Maintaining professional appearance following dress code.