Senior Medical Secretary - Cancer Center-Mineola

NYU Langone Health • Mineola, NY

20h • Onsite

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care. We are a major regional healthcare resource committed to medical education and research, providing a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values, striving to be a place where talented faculty, staff, and students of all identities can thrive. This role as a Senior Medical Secretary in the Cancer Center-Mineola involves scheduling appointments, liaising with referring physicians' offices, handling phone calls, managing patient pre-registration and registration processes, and creating a positive first impression for patients and families. The position requires obtaining demographic, prescription, medical document, and insurance information, ensuring patients understand financial responsibilities, and assuming clinical and financial risk by accurately collecting and documenting information.

Requirements

• High School Diploma or Equivalent.
• 1- 2 years Customer Service experience.
• Strong communication (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills.
• Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook).
• Knowledge of medical terminology.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• 1- 2 years Scheduling experience in a medical office or a Healthcare facility setting.
• Knowledge of software systems (i.e. Epic, Carestream, Soarian etc.).

Responsibilities

• Performs other duties as assigned.
• Schedules patient.
• May call patients to confirm appointment and location and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices and fellow staff members in a helpful, friendly and professional manner.
• Answers and filters phone calls properly in a timely manner.
• Understands the phone functions to receive and directs calls, forwards and transfers and uses Cyracom phone for patients with different preferred first languages.
• Completes check in and registration when patient arrives.
• Includes using the RELATE model when communicating with patients and their families.
• Ensures patients or their representatives are informed of regulations surrounding the required consents at the time of registration or thereafter.
• Collects co-pays, or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.
• Verifies documentation for accuracy. This may include prescription, insurance card, photo IDs, thorough patient index search to avoid duplication of Medical record number.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program focusing on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED