Medical Secretary - Dr. Espinoza

TSAOG Orthopaedics & Spine•San Antonio, TX

3d•Onsite

About The Position

This is a full-time Medical Secretary position reporting to the Clinic Manager. The role involves managing phone lines, triaging patients, handling dictation, verifying insurance, responding to billing inquiries, completing medical forms, and preparing patient charts for upcoming appointments. The position requires predictable and consistent attendance.

Requirements

High School Diploma or equivalent.
1-2 years of experience in a medical environment.
Computer literate, type 35 wpm, exceptional organizational/prioritizing skills, ability to apply independent judgment, self-starter, planning skills a must.
Ability to multi-task in a fast-paced work environment.
Requires prolonged sitting, some bending, stooping and stretching.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other equipment.
Requires normal range of hearing and eyesight to record, prepare and communicate patient related documents.

Nice To Haves

Other duties as assigned as necessary and may vary at times, as needed, by your immediate supervisor or as directed by the company.

Responsibilities

Answers multi-phone lines system with moderate to heavy call volume.
Checks and responds to voicemail when other team members are in clinic.
Pre-screens/performs initial triage via phone prior to scheduling initial or follow-up appointment.
Send/receive dictation and notify physician of incomplete or missing dictation.
Verify private or worker’s compensation patient insurance information.
Responds to missing/rejected ticket list.
Responds to billing, dashboard and/or professional reimbursement department for any patient-related information.
Completes medical forms (i.e., medical records requests, FMLA, short term disability, etc.) for patient related information.
Daily, pulls schedule and prepares charts for next business day (including film, lab results, or other patient related data) and indicates the purpose of the patient’s visit.
Obtain and distribute mail.
Requires predictable and consistent attendance.