Medical Secretary - Temporary, FINK

NYU Langone Health • New York, NY

6h

About The Position

This role is responsible for providing basic support services for Medical Office intake operations. The successful candidate will assist with post-visit inter-departmental scheduling for patient visits, treatments, and procedures in collaboration with other areas within the Medical Center. They will also obtain pre-authorizations/certifications for treatments and diagnostic procedures as appropriate, and may provide assistance to less senior staff and cover the front-desk as needed.

Requirements

• High School diploma
• One year of relevant medical clerical experience
• Prior physician practice experience
• Knowledge of medical terminology
• Light, accurate keyboarding skills
• Excellent organizational skills
• Excellent interpersonal skills
• Excellent communications skills

Nice To Haves

• Background in computer literacy
• Knowledge of computer-based scheduling and appointment programs
• Excellent telephone skills
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Maintains and receives files for area in an organized and up-to-date manner to facilitate retrieval, completing filing in accordance with departmental procedures.
• Sorts and distributes documents and forms for the area section, processing incoming and outgoing documents, securing appropriate signatures, and maintaining copies for files.
• Provides reception assistance, including greeting patients, answering calls, and directing requests for assistance to the proper individual.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized, and prepares the daily schedule.
• Maintains supplies and cleanliness of the space, restocking supplies as needed and notifying the supervisor of any shortages.
• May assist, provide guidance, and/or train less senior staff with completing intake-related duties.
• Prepares simple, routine memoranda, letters, labels, correspondence, and other documents as needed, reviewing work for accuracy and completeness.
• Maintains workload statistics and other data for departmental records, recording statistics in established time intervals designated by the supervisor.
• Primarily responsible for taking patient phone calls and scheduling over the phone, including collecting patient demographic data, verifying insurance eligibility, coordinating pre-authorizations, taking medical history, and assigning appointments based on procedure and insurance coverage.
• Post patient-appointment, coordinates inter-departmental scheduling for specialist visits, scans, and procedures in accordance with insurance coverage and physician directives.
• Collaborates with other areas of the Medical Center and insurance providers to obtain pre-authorizations/certifications for treatments and diagnostic procedures.
• Responsible for Pre-Authorizations and Certifications with the exception of surgical procedures, ensuring appropriate procedure and diagnosis coding is utilized.
• Performs other related duties as needed by providers and supervisors.
• Responsible for patient check-in and check-out, gathering demographic data and materials, obtaining and verifying insurance information, and collecting patient-related documents.
• Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system.
• Monitors intake work queue for timely intake completion.
• Refers patients with questions regarding insurance coverage or financial matters to the Business Office Associate.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff.
• Types routine material such as forms and letters neatly, accurately, and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior level staff.
• Maintains confidentiality on matters to which they are privileged.

Benefits

• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED