Outpatient Physical Therapy practice

BRISTOL HOSPITAL GROUP•Bristol, CT

8d•Onsite

About The Position

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice. Performs a wide variety of duties to provide clerical and administrative support to physician’s practice including but not limited to traffic flow, maintenance of patient records, and insuring proper office and medical supply levels for assigned areas. Processes forms, records, and other materials, checks reports and patient’s records for accuracy, compiles information for special studies and interacts with patients. Explains policies/procedures, obtains and routes patient information. Assesses nature of phone calls, and triages as necessary. Assists in the office as needed at the direction of the Practice Manager. Performs office and administrative support duties to assist in the effective operation of the clinical site. Performs various receptionist duties; clerical, other support duties. Communicates with Answering Service/other Practices as directed and per policy. Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment specific to the location. Assists Practice Manager and staff with any projects or requests. Handles incoming calls, routing as necessary, with 100% compliance with policies and procedures. Maintains reception area and work space in a neat, clean order. Effectively manages patient appointments and registration process Ensures all visitors and patients are acknowledged and greeted immediately upon arrival to the practice Answers all incoming phone calls within three rings. Accurately registers and/or updates patient information in the computer system On a daily basis completes insurance card and photo ID scanning (i.e. driver’s license) upon registration Ensures insurance information is verified and entered in the EClinical software at each encounter Assists with all confirmation calls to patients Obtains all pre-certifications for visits, tests and procedures as required by specific insurance plans. Provides assistance and support regarding patient care related functions. Responsible for completing call-backs to patients as directed. Pulls Medical Records for the next working day. After each visit is complete, schedules appointments and tests as directed by the Physician, PA or APRN. Reviews all Medical Records for completeness prior to filing. Processes all patient charges and payments daily Opens a batch at the start of each day and at the end of each day. Collects co-pays, self-pay and past due balances at time of service Post and close the batch for the day Submits completed or balanced journal and cash, checks, credit cards to Office Manager at the completion of the work day. Ensures specialist authorization and certifications are completed for all visits. Responsible for obtaining all authorizations for the specialist within 24 hours (1 working day) of the visit. Accurately documents all authorization data EClinical Works Identifies “carved out” Insurance Benefits on a case by case basis and documents benefit eligibility plans. Effectively provides patient information to insurance companies to secure medical necessity for treatment plans documented by the provider. Displays extensive knowledge of ICD and CPT codes for the specialty practice. Dependability, follows BHMSG policy and procedure Completes all assigned tasks within the required time frame. Is compliant with all BHMSG policies and procedures. Communicates issues, concerns and opportunities for improvement to the Practice Manager. Takes initiative to assure all office duties are completed daily. Maintains professional appearance following dress code. Responsible for maintaining Authorization documentation in the computer system and on Medical Record flow sheets. Reviews OTR’s completed by providers for completeness, and submits to insurance companies. Responsible for entering ailments into computer software to add or update authorizations. Complete tasks as assigned by the Practice Manager Ability to float to other BHMSG offices as assigned

Requirements

High School Graduate.
One year clerical experience.
Superior customer service, telephone, organizational, and interpersonal skills.
Working knowledge of medical terminology, ICD9 and CPT4 coding, Medical Insurance and Managed Care Plans, as well as typing and data entry skills.
Excellent clerical and communication skills.
Must be able to write so the average person can comprehend.
Good organizational skills with ability to follow verbal and written directions with multiple steps.
Ability to function independently under general supervision.
Ability to prioritize.
Good basic math skills.
Knowledge of insurance requirements and pre-certification processing.

Nice To Haves

Healthcare environment experience preferred.
PC literacy is preferred.

Responsibilities

Performs a wide variety of duties to provide clerical and administrative support to physician’s practice including but not limited to traffic flow, maintenance of patient records, and insuring proper office and medical supply levels for assigned areas.
Processes forms, records, and other materials, checks reports and patient’s records for accuracy, compiles information for special studies and interacts with patients.
Explains policies/procedures, obtains and routes patient information.
Assesses nature of phone calls, and triages as necessary.
Assists in the office as needed at the direction of the Practice Manager.
Performs office and administrative support duties to assist in the effective operation of the clinical site.
Performs various receptionist duties; clerical, other support duties.
Communicates with Answering Service/other Practices as directed and per policy.
Able to skillfully operate various office equipment including fax machine, copier, credit card scanners and other equipment specific to the location.
Assists Practice Manager and staff with any projects or requests.
Handles incoming calls, routing as necessary, with 100% compliance with policies and procedures.
Maintains reception area and work space in a neat, clean order.
Effectively manages patient appointments and registration process
Ensures all visitors and patients are acknowledged and greeted immediately upon arrival to the practice
Answers all incoming phone calls within three rings.
Accurately registers and/or updates patient information in the computer system
Completes insurance card and photo ID scanning (i.e. driver’s license) upon registration
Ensures insurance information is verified and entered in the EClinical software at each encounter
Assists with all confirmation calls to patients
Obtains all pre-certifications for visits, tests and procedures as required by specific insurance plans.
Provides assistance and support regarding patient care related functions.
Responsible for completing call-backs to patients as directed.
Pulls Medical Records for the next working day.
Schedules appointments and tests as directed by the Physician, PA or APRN.
Reviews all Medical Records for completeness prior to filing.
Processes all patient charges and payments daily
Collects co-pays, self-pay and past due balances at time of service
Submits completed or balanced journal and cash, checks, credit cards to Office Manager at the completion of the work day.
Ensures specialist authorization and certifications are completed for all visits.
Responsible for obtaining all authorizations for the specialist within 24 hours (1 working day) of the visit.
Accurately documents all authorization data
Identifies “carved out” Insurance Benefits on a case by case basis and documents benefit eligibility plans.
Effectively provides patient information to insurance companies to secure medical necessity for treatment plans documented by the provider.
Displays extensive knowledge of ICD and CPT codes for the specialty practice.
Completes all assigned tasks within the required time frame.
Is compliant with all BHMSG policies and procedures.
Communicates issues, concerns and opportunities for improvement to the Practice Manager.
Takes initiative to assure all office duties are completed daily.
Maintains professional appearance following dress code.
Responsible for maintaining Authorization documentation in the computer system and on Medical Record flow sheets.
Reviews OTR’s completed by providers for completeness, and submits to insurance companies.
Responsible for entering ailments into computer software to add or update authorizations.
Complete tasks as assigned by the Practice Manager
Ability to float to other BHMSG offices as assigned