Medical Receptionist - Gastroenterology Practice - 40 hours

Trinity Health•Springfield, MA

1d•Onsite

About The Position

Join our GI Specialty Practice as a Medical Receptionist. This role is for individuals who enjoy helping patients, staying organized, and being part of a fast-paced, supportive team. The Medical Receptionist will be responsible for accurate patient registration, co-pay collection, and appointment scheduling. Additionally, the role involves providing clerical support and assistance to both internal team members and external customers to ensure smooth and efficient daily office operations.

Requirements

High school diploma or equivalent
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred.
Excellent keyboard skills.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Verifies active primary and secondary third-party payer insurance coverage eligibility with the payers via prescribes format.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner
Schedules patient appointments based on department protocols in order to maximize provider productivity.
Accurately registers patients ensuring that the information required is obtained confirming identity, address, phone numbers, PCP, insurance, co-pay and other pertinent information in order to complete patient registration.