Medical Secretary
About The Position
The Medical Secretary is responsible for providing support to providers, which may include provider schedules, processes requests, referrals, verifications, and more. The Medical Secretary is an acting liaison between providers, clinical staff, insurance carriers, internal and external hospital departments, and patients. This role fills an additional level of administrative support to providers, and results in downstream increase in patient satisfaction. Indiana Heart Physicians (IHP) has been delivering leading cardiovascular care since 1978, offering comprehensive services through board‑certified cardiologists across multidisciplinary clinics, including cardio‑oncology, heart failure, A‑Fib, cardio‑genetics, and structural heart. IHP provides advanced cardiac imaging and participates in research and clinical trials to bring patients the latest innovations in heart care. As part of the Franciscan Health Heart Center—ranked by HealthGrades as #1 in Indiana for cardiology (2024–2026), named one of HealthGrades’ America’s 100 Best for Cardiac Care (2026), and recognized by CareChex as #1 in the market for cardiac care (2026)—IHP delivers nationally recognized, patient‑centered cardiovascular excellence. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
Requirements
- High School Diploma/GED
- 1 year Medical Office experience
Responsibilities
- Support providers through essential administrative duties: medication refill requests, insurance verifications, referrals, coordination of drug reps/samples, surgery clearances, recall letters, medical record requests, and schedules testing
- Manage new patient referrals, including creating records in electronic medical record (EMR), scheduling appointment, and verifying insurance
- Provide customer service via incoming and outgoing phone calls, email, and in-person interactions
- Process surgery clearance forms
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
