Medical Secretary - Primary Care Ormond

Halifax Health • Ormond Beach, FL

3d • Onsite

About The Position

This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager. The Medical Secretary will assist in the coverage of absent co-workers, obtain, copy, and/or scan medical records as needed, and maintain knowledge of scheduling criteria for all procedures within the department. This role requires working at a fast pace while maintaining accuracy of details. The Medical Secretary will schedule patient visits in a timely manner, ensuring all information is complete and accurate, and coordinate appointments as needed with other locations. They will answer the phone and provide excellent customer service, follow through with problems or questions in a timely manner, and accurately answer questions by maintaining a good knowledge base and utilizing other resources as needed. The Medical Secretary will communicate identified problems to appropriate supervisory personnel and participate in corrective action. They will ensure and adhere to strict confidentiality when handling patient charts, records, and scheduling information. The role also involves attending all in-service programs and departmental meetings as required, utilizing the scheduling system to its fullest potential, and maintaining up-to-date knowledge of changes and updates. Additionally, the Medical Secretary will assist with data collection, create and update patient accounts in the registration system, accurately enter data into the system, and verify insurance coverage for scheduled patients. They will collaborate with patients, staff, clinical departments, and referring physician offices to obtain necessary information, document all information obtained during pre-registration, and collect self-pay balances per department guidelines. The Medical Secretary will ensure all monies collected are secured or turned over to appropriate associates and balance cash drawers before closing, and refer patients for in-depth financial counseling when needed. Maintaining a safe environment of care, recognizing and addressing safety hazards, and reporting any dissatisfied patients/family to management or police/security if necessary are also key responsibilities. The role includes participating in professional development and actively participating in educational in-services and eLearning courses as offered.

Requirements

• High School Diploma or GED equivalent required
• Excellent organizational and communication skills
• Works at a fast pace and maintains accuracy of details.
• Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.
• Accurately enters data into the system.
• Maintains a safe environment of care.
• Recognizes and addresses safety hazards.

Nice To Haves

• Prior medical office/front desk experience preferred

Responsibilities

• Perform medical secretarial duties including typing, data entry, answering telephone, making calls, taking messages, and various administrative duties.
• Assist in the coverage of absent co-workers.
• Assist in obtaining, copying, and/or scanning medical records as needed.
• Maintain knowledge of scheduling criteria for all procedures within the department.
• Works at a fast pace and maintains accuracy of details.
• Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate.
• Coordinate appointments as needed with other locations.
• Answers phone and provides excellent customer service.
• Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.
• Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed.
• Communicates identified problems to appropriate supervisory personnel and participates in corrective action.
• Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• Attends all in-service programs and all departmental meetings as required.
• Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.
• Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.
• Assists with data collection.
• Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing.
• Accurately enters data into the system.
• Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.
• Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
• Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.
• Documents charts and/or system with activity comments to ensure appropriate account follow-up.
• Collects self-pay balances per department guidelines and posts collections to system.
• Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
• Refers patients to for in-depth financial counseling when needed.
• Maintains a safe environment of care.
• Recognizes and addresses safety hazards.
• Reports any dissatisfied patients/family to management or police/security if necessary.
• Participates in professional development.
• Actively participates in educational in-services and eLearning courses as offered.

Benefits

• Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED