Medical Secretary/Medical Office Assistant (MOA)
About The Position
The Medical Secretary/Medical Office Assistant (MOA) provides administrative and client service support to the interdisciplinary primary care team at Thornhill CHC. The role supports client intake, scheduling, front-line reception, referral coordination, electronic medical records (EMR) documentation support, and general clinic operations in a fast-paced community health environment. The incumbent ensures confidentiality, maintains compliance with applicable healthcare legislation and organizational policies, and contributes to quality improvement, health and safety, and client-centered care delivery for diverse populations, including individuals with intellectual and developmental disabilities, neurodiverse individuals, seniors, caregivers, and other populations facing barriers to care.
Requirements
- Two to four years of experience working as a Medical Secretary or Medical Office Assistant within a Community Health Centre, primary care practice, or other healthcare provider office.
- An equivalent combination of related education, professional training, and demonstrated experience will be considered.
- Current Level C CPR certification from a recognized provider.
Nice To Haves
- Office Administration - Medical Certificate or equivalent attained from an accredited university or college.
- Canadian Medical Secretary Designation preferred.
Responsibilities
- Provide professional and compassionate reception and client service support in person and by telephone.
- Coordinate client intake processes, appointments, scheduling, referrals, and follow-up communications.
- Support registration, attachment, and onboarding of new clients
- Maintain and update electronic medical records (EMR) accurately and in a timely manner.
- Assist with intake forms, consent forms, and collection of demographic and social determinants of health information.
- Support clinicians with administrative workflows including scanning, faxing, referrals, and correspondence
- Monitor and manage clinic voicemail, email inquiries, and appointment reminders.
- Assist with waitlist tracking, reporting, and administrative data collection.
- Communicate respectfully and effectively with all clients, including individuals with diverse communication, cognitive, behavioural and support needs.
- Support accessible and person-centred experiences through flexible, inclusive, and responsive administrative support practices.
- Assist clients, caregivers and visitors in navigating appointments, referrals, forms and clinic processes in a supportive and culturally responsive manner.
- Maintain confidentiality and privacy in accordance with PHIPA and organizational policies.
- Support clinic operations, supplies, and general administrative duties as required.
- Work collaboratively with physicians, nurse practitioners, nurses, care navigators, and allied health staff.
- Support student placements/preceptorships/volunteers as needed
- Participate in quality improvement and continuous improvement initiatives.
- Perform other duties as assigned that are reasonable within the scope of the job.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
