Medical Secretary/Medical Assistant

GREAT LAKES NEUROSURGICAL ASSOCIATES•Grand Rapids Charter Township, MI

3h•$20 - $24

About The Position

Schedules patients for office visits, procedures, and surgery, and manages physician schedules as needed. Coordinates appointments for surgeries and procedures at the clinic, ambulatory surgery center, or hospital. Works with nurses to arrange surgical assistants, special equipment, and surgical materials. The role also includes patient registration and intake, insurance authorization, telephone coverage, front-desk coverage, patient rooming, taking vital signs and weight, fitting DME bracing when necessary, and maintaining confidential patient records. Reports to the Primary Physician / Office Manager.

Requirements

Medical Assistant Certificate.
At least two years of administrative assistant experience in a medical office, including insurance preauthorization experience.
Knowledge of clinic policies and procedures, medical terminology, and insurance practices.
Knowledge of computer programs and applications.
Knowledge of grammar, spelling, and punctuation for typing, reviewing, and editing reports, documentation, and correspondence.
Knowledge of basic arithmetic for calculations, balancing and reconciling figures, and making changes accurately.
Knowledge of CPT and ICD-10 coding.
Skill in operating office equipment and handling paperwork and filing adequately.
Skill in handling incoming phone calls and triaging appropriately.
Written and verbal communication skills.
Skill in gathering, interpreting, and reporting insurance information, and troubleshooting and resolving insurance issues.
Ability to type 45 words per minute using word-processing software and to learn and use other computer programs, including Microsoft Excel, email, the Internet, and Microsoft PowerPoint.
Ability to work effectively as a team member with physicians and other staff, and with little supervision.
Ability to sort and file materials correctly using alphabetic or numeric systems.
Ability to interpret and understand insurance benefits and reimbursement.
Ability to respond flexibly to changing demands, organize and prioritize tasks effectively, and communicate clearly.
Ability to establish and maintain effective working relationships with patients, employees, and the public.

Responsibilities

Schedule imaging, testing, office visits, and follow-up appointments according to physician direction and established policies and procedures.
Coordinate and schedule surgeries and procedures at the clinic, ambulatory surgery center, or hospital.
Communicate with patients, physicians, clinic staff, and outside facilities, providing accurate, timely, and responsive information.
Work with nurses to arrange surgical assistants, special equipment, and surgical materials.
Schedule diagnostic therapy and other requested treatments.
Obtain insurance authorization for appointments and testing.
Answer and screen telephone calls courteously and record messages for physicians and other personnel.
Obtain accurate patient information and ensure registration forms are complete.
Enter patient and insurance data into the practice management system.
Rotate to the front desk as needed, greet patients, check them into the system, and bring them back if needed.
Room patients and prepare them for physician examinations; screen patients for appropriate information.
Complete the intake process, assess patients’ general condition, and take vital signs and weight.
Fit DME bracing when necessary.
Maintain confidential files and patient records.
Perform other related duties as directed or assigned.