Medical Secretary II (Infusion Scheduler) - Full time (80 hours per pay period) | Monday–Friday| Bronson Cancer Center – Kalamazoo

Bronson Healthcare Group•Kalamazoo, MI

2d•Onsite

About The Position

The Medical Secretary II completes surgery scheduling of patients for physicians in the practice. Obtains necessary insurance authorizations for surgical cases. Provides codes for surgical cases for insurance authorization. Reviews work queues and/or posts charges into Practice Management System for provider hospital and office billing and/or simple surgical cases (e.g. Obstetrics and Gynecology), validating documentation with correct dates of service and confirming selection of appropriate billing codes. The Medical Secretary II completes required forms or letters as necessary. Employees providing direct patient care must demonstrate competencies specific to the population served. Chemotherapy Infusion Scheduler: The infusion scheduler performs chemotherapy scheduling at the Bronson Cancer Center – Kalamazoo for Oncology and Hematology patients. These activities include scheduling complex oncology appointments including Labs, Physician/APP office visits, chemotherapy, injections, therapeutic phlebotomies, and diagnostic procedures. Makes schedule changes as they may occur on patient schedules or provider schedules. Ensures an accurate and safe schedule for the Cancer Center infusion room and manages schedules for radiation and gynecology oncology treatment patients from outside referrals. The Infusion scheduler works closely with the providers, nursing staff, and other care team members to schedule accurate and safe treatments for the patient. They would communicate with patients continuously with appointment updates. They would handle phone calls regarding patient appointments. They would confirm treatments have an authorization prior to scheduling treatment appointments. Trauma: The Medical Secretary II provides clinical and clerical support to 8 Physician’s & 5 Advanced Practice Providers. Completes required forms or letters as necessary. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

High school diploma or general education degree (GED) required
Must have working knowledge of ICD-9 and CPT coding with emphasis on area of specialty working in
Strong medical terminology
Ability to utilize word processing, spreadsheet, presentation programs, databases, and other software relevant to the job
Requires excellent communication skills and positive customer relations orientation
Must have excellent communication skills (orally, face to face and/or by telephone, and in writing) and a positive customer relations orientation
Must be able to work independently and demonstrate effective problem-solving

Nice To Haves

6-12 months coding experience in a health care setting preferred
CPC preferred
For Trauma only: Medical Assisting Certificate Required

Responsibilities

Perform surgery scheduling of patients for physicians in the practice with appropriate surgery department and block appropriate time in office.
Obtain insurance authorizations for surgical cases.
Obtain necessary documents and/or testing for patients.
Coordinate surgery scheduling with other physicians.
Communicate surgery date and time with patients and physicians.
Reviews work queues and/or posts charges into Practice Management System for provider hospital and office billing, and/or simple surgery cases, validating documentation with correct dates of service and confirming selection of appropriate billing codes.
Run reports (e.g., Charge Summary) as necessary for physician review and CBO.
Maintain necessary spreadsheets tracking authorizations and surgical case/procedures.
Relays messages to providers.
General clerical duties including internal/external correspondence and answering telephones.
Completes required forms or letters as necessary.
Assists with scheduling of meetings (documentation of minutes), depositions, rep visits, ect.
Responsible for patient clinic Scheduling of patient appointments, assisting with FMLA paperwork, prescription refills and follow up care
Responsible for call calendars within practice and Bronson Call systems
Performs chemotherapy scheduling at the Bronson Cancer Center – Kalamazoo for Oncology and Hematology patients.
Schedules complex oncology appointments including Labs, Physician/APP office visits, chemotherapy, injections, therapeutic phlebotomies, and diagnostic procedures.
Makes schedule changes as they may occur on patient schedules or provider schedules.
Ensures an accurate and safe schedule for the Cancer Center infusion room and manages schedules for radiation and gynecology oncology treatment patients from outside referrals.
Works closely with the providers, nursing staff, and other care team members to schedule accurate and safe treatments for the patient.
Communicates with patients continuously with appointment updates.
Handles phone calls regarding patient appointments.
Confirms treatments have an authorization prior to scheduling treatment appointments.