Medical Secretary II (Infusion Scheduler) - Full time (80 hours per pay period) | Monday–Friday| Bronson Cancer Center – Kalamazoo

Bronson Healthcare • Kalamazoo, MI

4d • Onsite

About The Position

The Medical Secretary II completes surgery scheduling of patients for physicians in the practice. Obtains necessary insurance authorizations for surgical cases. Provides codes for surgical cases for insurance authorization. Reviews work queues and/or posts charges into Practice Management System for provider hospital and office billing and/or simple surgical cases (e.g. Obstetrics and Gynecology), validating documentation with correct dates of service and confirming selection of appropriate billing codes. The Medical Secretary II completes required forms or letters as necessary. Employees providing direct patient care must demonstrate competencies specific to the population served.

Chemotherapy Infusion Scheduler: The infusion scheduler performs chemotherapy scheduling at the Bronson Cancer Center – Kalamazoo for Oncology and Hematology patients. These activities include scheduling complex oncology appointments including Labs, Physician/APP office visits, chemotherapy, injections, therapeutic phlebotomies, and diagnostic procedures. Makes schedule changes as they may occur on patient schedules or provider schedules. Ensures an accurate and safe schedule for the Cancer Center infusion room and manages schedules for radiation and gynecology oncology treatment patients from outside referrals. The Infusion scheduler works closely with the providers, nursing staff, and other care team members to schedule accurate and safe treatments for the patient. They would communicate with patients continuously with appointment updates. They would handle phone calls regarding patient appointments. They would confirm treatments have an authorization prior to scheduling treatment appointments.

Trauma: The Medical Secretary II provides clinical and clerical support to 8 Physician’s & 5 Advanced Practice Providers. Completes required forms or letters as necessary. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

• High school diploma or general education degree (GED) required
• Must have working knowledge of ICD-9 and CPT coding with emphasis on area of specialty working in
• Strong medical terminology
• Ability to utilize word processing, spreadsheet, presentation programs, databases, and other software relevant to the job
• Requires excellent communication skills and positive customer relations orientation
• Must have excellent communication skills (orally, face to face and/or by telephone, and in writing) and a positive customer relations orientation
• Must be able to work independently and demonstrate effective problem-solving

Nice To Haves

• 6-12 months coding experience in a health care setting preferred
• CPC preferred
• For Trauma only: Medical Assisting Certificate Required

Responsibilities

• Perform surgery scheduling of patients for physicians in the practice with appropriate surgery department and block appropriate time in office.
• Obtain insurance authorizations for surgical cases.
• Obtain necessary documents and/or testing for patients.
• Coordinate surgery scheduling with other physicians.
• Communicate surgery date and time with patients and physicians.
• Reviews work queues and/or posts charges into Practice Management System for provider hospital and office billing, and/or simple surgery cases, validating documentation with correct dates of service and confirming selection of appropriate billing codes.
• Run reports (e.g., Charge Summary) as necessary for physician review and CBO.
• Maintain necessary spreadsheets tracking authorizations and surgical case/procedures.
• Relays messages to providers.
• General clerical duties including internal/external correspondence and answering telephones.
• Completes required forms or letters as necessary.
• Assists with scheduling of meetings (documentation of minutes), depositions, rep visits, ect.
• Scheduling of patient appointments, assisting with FMLA paperwork, prescription refills and follow up care
• Responsible for call calendars within practice and Bronson Call systems

Benefits

• Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED