Medical Secretary II, Hepatobiliary

University of Maryland Medical System•Towson, MD

11d

About The Position

We are seeking an experienced Medical Secretary II to join our front desk team. The ideal candidate will be responsible for managing patient registration, check-in, and check-out processes efficiently while providing exceptional customer service in a professional healthcare environment.

Requirements

High School Diploma or GED
SURGICAL SCHEDULING EXPERIENCE
1 year Related experience
Strong Verbal Communications Skills
Strong Written Communications Skills
General Clerical Skills
Basic Computer Skills
Multi Line Telephone Operational Skills
Excellent Organizational Skills
Strong Customer Services Skills

Nice To Haves

2 year / Associate's Degree

Responsibilities

Greet and register patients promptly upon arrival
Manage patient check-in and check-out procedures accurately
Verify patient information and insurance details
Schedule and confirm patient appointments as needed
Maintain confidentiality and comply with HIPAA regulations
Coordinate communication between patients and clinical staff
Handle administrative tasks related to patient flow and documentation
Address patient inquiries and provide a welcoming atmosphere
Protects the privacy and confidentiality of patients and employees.
Addresses patients, families, visitors, co-workers and physicians with courtesy and respect.
Respects patients' rights by addressing patient by name and maintaining confidentiality.
Collaborates with the patient, significant others, and ancillary departments to become a multidisciplinary health - care team whose goal is to provide care that is continuous and well-coordinated.
Accurately maintains charts, files, and identification numbers.
Obtains, verifies and documents required patient information.
Responsible for patient check-in and discharge, scheduling.
Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis.
Responsible for entering information accurately in both the Medical Records and Patient Billing systems.
Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems.
Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate.
Collects physician practice authorizations, enter appropriate information in both registration/billing systems.
Instructs patients to obtain referrals as needed.
Assists with follow up directly with referring physician office as needed.
Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG.