Medical Secretary l

University of Central Florida•Orlando, FL

8d•Onsite

About The Position

Counseling and Psychological Services (CAPS) is seeking a professional and detail-oriented Medical Secretary I to provide essential administrative support in a fast-paced mental health setting. This position serves as a key point of contact for students and clients and plays an important role in creating a welcoming, respectful, and confidential environment.

Requirements

High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Ability to maintain boundaries as related to confidentiality.
Ability to quickly learn new policies and procedures and computer software programs.
Ability to prioritize assigned projects.
All applicants must be authorized to work for any U.S. employer.
Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

1+ year experience working in a medical, clinical, or mental health office setting.
Experience providing front desk and high-volume telephone coverage in a healthcare or administrative environment.
Experience using electronic records systems, scheduling platforms, or similar administrative software.
Experience handling confidential or protected health information (PHI) in compliance with privacy standards.

Responsibilities

Serve as the first point of contact for Counseling and Psychological Services clientele and the campus community at large.
Create a welcoming, nurturing, and respectful environment for clients.
Electronically check-in arriving clients, process all initial electronic client data, and follow-up contact as needed and/or assigned.
Assist clients with electronic check-in processes and procedures.
Schedule/reschedule appointments.
Observe client behaviors and report to Counselor anything of significance.
Work effectively with individuals from varied backgrounds and experiences, including those with psychological challenges or those in distress.
Provide primary telephone coverage; assess nature of client calls; determine if immediate assistance by a counselor is indicated; create a professional image of CAPS through responsive, respectful telephone behaviors.
Follow established CAPS opening and closing protocol.
Provide support to professional staff and CAPS projects as requested in a timely manner.
Perform other duties as assigned.