Medical Screener - Reception Technician (Customer Service)

CSL•Orlando, FL

13d•Onsite

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. The role involves assisting qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). This includes assessing health history, answering medical questions, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. The position also involves performing finger sticks to obtain samples for hematocrit and total protein levels. Upon completion of training, may educate new donors on therapeutic products, the screening process, health screening tests, appointment system, donation fees, center policies, and nutrition. Ensures all donor questions are answered accurately and professionally. May be involved in registering applicant and transfer donors, answering the telephone, and alerting staff of donor flow issues or donor reactions. Requires accurate recording of donor data in the electronic donor information management system and understanding hyper immune programs if applicable. Maintains a clean work environment, ensures sufficient supplies, and follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoting safety in all actions. Maintains confidentiality of all personnel, donor, and center information. May be cross-trained in other areas and may require bilingual skills. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Will perform basic math calculations.
Must be able to see and speak with customers and observe equipment operation.
Must understand, remember and apply oral and/or written instructions.
Must understand and follow basic instructions and guidelines.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Greeting donors at the plasma collection center.
Conducting registration procedures to verify donor suitability.
Assisting qualified donors in completing the screening process in compliance with SOPs.
Assessing self-administered health history.
Answering basic medical questions associated with the donation process.
Referring donors to medical staff when appropriate.
Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
Performing finger stick to obtain sample for hematocrit and total protein levels.
Educating new donors on the use of therapeutic products made from donated plasma (upon completion of training).
Explaining the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition to new donors.
Ensuring all donor questions are answered timely, accurately, and professionally.
Registering applicant and transfer donors (based on training and operational needs).
Answering the telephone and callers' questions or transferring calls.
Maintaining alertness to any donor reactions during or after the pheresis process and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Ensuring accurate recording of donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs (if applicable).
Maintaining a clean and efficient work environment.
Ensuring sufficient operating supplies and forms are available.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet business needs.
Performing other job-related duties as assigned.