Medical Screener - Reception Technician (Customer Service)

CSL•Las Vegas, NV

13d•Onsite

About The Position

The Medical Screener - Reception Technician is responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process. This role involves assisting qualified donors with the screening process in compliance with Standard Operating Procedures (SOPs). Responsibilities include assessing health history, answering medical questions related to donation, referring donors to medical staff when necessary, and performing health screening procedures such as taking blood pressure, pulse, weight, and temperature. The technician also performs finger sticks to obtain samples for hematocrit and total protein levels. Upon completion of training, this role may involve educating new donors about the donation process, health screening tests, appointment system, donation fees, center policies, and nutrition. The technician ensures all donor questions are answered accurately and professionally. Additional duties may include registering applicant and transfer donors, answering telephones, and alerting supervisors to donor flow issues. Accurate recording of donor data in the electronic donor information management system is crucial. The role also requires maintaining a clean work environment, ensuring sufficient supplies, and adhering to Health Safety & Environmental (HSE) and OSHA policies. Confidentiality of all information is paramount. Bilingual skills may be required, and other job-related duties may be assigned.

Requirements

High school diploma or equivalent required.
Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations.

Nice To Haves

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Responsibilities

Greeting donors and conducting registration procedures to verify suitability for the plasma pheresis process.
Assisting qualified donors in completing the screening process in compliance with SOPs.
Assessing self-administered health history and answering basic medical questions associated with the donation process.
Referring donors to medical staff when appropriate.
Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
Performing finger sticks to obtain samples for hematocrit and total protein levels.
Educating new donors on the use of therapeutic products, the screening process, health screening tests, appointment system, donation fees, center policies, and nutrition (upon completion of training).
Ensuring all donor questions are answered timely, accurately, and professionally.
Registering applicant and transfer donors (upon completion of training and based on operational needs).
Answering the telephone and callers' questions or transferring calls to appropriate staff.
Maintaining alertness to any donor reactions during or after the pheresis process and notifying appropriate staff.
Alerting Group Leader or Supervisor of donor flow issues.
Ensuring the accurate recording of donor data in the electronic donor information management system.
Understanding policies and procedures associated with hyper immune programs.
Maintaining a clean and efficient work environment and ensuring sufficient operating supplies and forms are available.
Following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promoting safety in all actions.
Maintaining confidentiality of all personnel, donor, and center information.
May be cross-trained in other areas to meet the needs of the business.
Performing other job-related duties as assigned.