Medical Screener - Reception Technician (Customer Service)
About The Position
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Assists qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). This includes assessing health history, answering medical questions, referring donors to medical staff, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Performs finger sticks to obtain samples for hematocrit and total protein levels. May educate new donors on therapeutic products, the screening process, health tests, appointment system, donation fees, center policies, and nutrition. Ensures all donor questions are answered accurately and professionally. May be involved in registering applicant and transfer donors. May answer the telephone and assist callers. Maintains awareness of donor reactions during or after the pheresis process and notifies appropriate staff. Alerts Group Leader or Supervisor of donor flow issues. Ensures accurate recording of donor data in the electronic donor information management system. Understands policies and procedures for hyper immune programs. Maintains a clean and efficient work environment, ensuring sufficient supplies and forms. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoting safety. Maintains confidentiality of all personnel, donor, and center information. May be cross-trained in other areas. Bilingual skills may be required. Performs other job-related duties as assigned.
Requirements
- High school diploma or equivalent required.
- Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
- Must be able to perform basic math calculations.
Nice To Haves
- Bilingual skills may be required.
Responsibilities
- Greeting donors and conducting registration procedures to verify suitability for plasma pheresis.
- Assisting qualified donors with the screening process, including health history assessment and basic medical questions.
- Performing health screening procedures such as blood pressure, pulse, weight, and temperature.
- Performing finger sticks to obtain samples for hematocrit and total protein levels.
- Educating new donors on therapeutic products, screening process, health tests, and center policies (as applicable).
- Answering donor questions accurately and professionally.
- Registering applicant and transfer donors (as applicable).
- Answering telephone calls and assisting callers.
- Monitoring donors for reactions and notifying appropriate staff.
- Alerting Group Leader or Supervisor of donor flow issues.
- Accurately recording donor data in the electronic donor information management system.
- Maintaining a clean and efficient work environment and ensuring adequate supplies.
- Following all HSE and OSHA policies and procedures.
- Maintaining confidentiality of all information.
- Performing other job-related duties as assigned.
Benefits
- For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
